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Posts posted by mrbrooks

  1. Hi Everyone, hope you are all keeping well in this strange new era.


    On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.


    He paid for additional insurance along with the transportation of the item, to the tune of £128.75.


    He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.


    The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.


    He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.


    UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.


    I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.


    Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.


    I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.


    If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.


    Thanks and kind regards


    Mr B










  2. Hi @slick132 I have received an email from BaC and they have offered to pay for the work based on the quotes I provided.


    They have also agreed to re-imburse me for the service and related items, which I think is a fantastic gesture on their part.


    The after sales chap has been super, very polite, asked me a couple of things, requested invoices and such like and gave me a response last night.


    I have the car booked into a local garage for the work at 09:30 tomorrow.


    After reading some of the other posts and advice, from some of the site team posted within similar posts, before sending my email to BaC, I decided a friendly, polite introduction to my ssues with a request for help was best, and this was the correct approach at this stage, luckily there has been no need for any heavy handed approach or any drawn out affairs, BaC have been really good in dealing with this, polite, speedy and reasonable.


    They said the funds will be paid into my account this afternoon, I will let you know when the money lands just to confirm.


    Thanks all for giving us a place to ask questions and to 'just make sure' we are doing the right thing.


    Best wishes all.

  3. Hi Slick, thank you for the input, it is very much appreciated.


    Regarding the quotes, I agree they should be getting some prices and arranging the repair.


    However, if figure it would be quicker if I did it and arranged the repair myself, also it saves me having to give up the car for a period while they take it back for repair.


    I know the request for reimbursement for the previous actions taken by the garage may not come to anything but figure I can only ask.


    If they refuse to make any contribution, well, I would have done the work anyway, partly because the wheels were wobbling and also for my peace of mind, so though I am not happy about having to do it, I am glad I have.


    If they give me anything towards the service, sparks and wheel balancing, then I will take this as a positive response and will be very happy to receive whatever contribution they offer.


    I hope they do respond with some positive news about a contributory payment and for me to arrange the repair to the steering as soon as I am able.


    I will let you know when I have a response.

  4. Hi Slick, thank you for the response.


    I was unsure if I should speak with Alphera first or BuyaCar, so thought as I have technically only been driving it 59 days, even Alphera would be looking to BaC to sort this out? And figured I would give them a try first and approach Alphera if I get no postivie response from BaC, but again was unsure if this was the proper path to go down or not, but hey, its done now and they have not told me to get lost yet!


    Also was not too sure how it all works with 2nd hand cars from dealerships via the internet and just wanted to make sure I do not put my foot in it before I start out.


    I have asked them to consider re-imbursing me for the service and extra scheduled maintenance jobs such as changing the brake fluid and servicing the air con, also for the cost of the spark plugs and then the wheel balancing because the steering had a noticeable wobble at about 60-65 MPH.

    I know that used cars are not perfect, and I accept that there are going to be some things I just have to accept, but I figure, I have commited myself to a near £10000 investement, which in some respects is not a massive amount of cash, but I am not at all happy about the fact that I am already being told I need to spend cash on mechanical factors that should really have been checked/picked up on the service and MOT, when I have only had it for 59 days.


    I just hope they sort it as overall I am really very happy with the car, and now the balancing is fixed it feels much better on the steering.


    I have some quotes from 3-4 garages in my area for the tie rod and it is quite astonishing at the range of prices, £149 being the cheapest and £268 being the most expensive, anyway I have sent them to BaC today and so am waiting to see what they say about the prices and the re-imbursements.

  5. I have emailed BaC and asked nicely if they would consider re-imbursing me for all or some of the costs of the service etc, and also requested that they pay for the repairs to the tie rod and the alignment.


    They have today responded with a request for invoices for the service and parts and also asked me to get some pricies/qoutes for the repair/alignment work.


    So it is a positive start.


    Thanks all.

  6. Hi All, please ask any Qs if you have any or need more info.


    26th May agreed to purchase a Ford Fiesta Titanium X 66 Plate, 35,500 miles on the clock, from Dennis Buyacar, £8300, on PCP, via Alphera/BMW Financing over 4Y and all came to about £9950 with loan interests, delivery, etc etc...Paid £2700 deposit, the rest on PCP.


    I have had a couple of issues with it, first falsely, or their explanation was, it was a Covid mistake, advertising the car with Sat Nav, anyway they coughed up £250 for me to purchase a Sat Nav unit. They never gave me an explanation for the rear view mirror falling off the windows while I was trying to adjust it, luckily one of my friends works at Ford and explained to me I had to twist it back on. Yes I promise you it fell off.


    Next the drivers seat is quite badly worn, clearly someone has been getting in/out and scraping the seat with an abrasive buttock or something, they would only cough up £200 saying that 'any agency would agree this is to be expected on a car of this age...' which of course is possible, but incredibly rare on a car that is only 4y old and 35k on the clock, so I am left with fixing it myself to the tune of somewhere between £450-£1000 depending on the route I take it, yes I have checked it out and gotten all the quoutes, and yes it is an eye watering amount, even the guy at Ford coughed when I asked for the price for the drivers seat covering, or just leaving till I can no longer stand it.


    Anyway, BAC said the car would be fully serviced and MOT'd when I asked them about whether there would be a service/MOT at point of purchase or whether this is something I should arrange myself, so I thought, great nowt to do for a year or so apart from the incidental stuff like, top up the oil, maybe get some wipers, sort out any punctures, stuff like that.


    So first things I noticed happening more often, steering wheel wobble, engine had little stutter and shake now n then, like it was almost about to stall, the aircon did not seem too cool either, ok not a big deal, fuel economy not great, a very big deal, so I decided I really needed to take it for a service, if nothing else for my own peace of mind.


    On the service I was advised the service schedule recommends to change the brake fluid and service/re-gas the air-con amongst other things and they said the brake fluid looked a bit grungy when they drained it, and they mentioned that cos the car is now at 37000 it was worth checking if the spark plugs had been done in Y3 has they should have been or whether I wanted to replace them now just in case. I decided to get them changed, and the ones that came out were in a really bad way, even the mechanic said they were in shocking state, and squealed like crazy on the way out, and were almost seized, so clearly they had either never been changed or the engine has got some issue that I have yet to discover. Great.


    Then he tells me the wheels are out of balance, not sure how he knew to be honest, or whether this is just something they say to everyone to bump up sales, but I knew this was true cos I had already experienced the wheel wobble thing and been hearing a little knock from the nearside front.


    So I get the wheels balanced and he tells me all 4 wheels are badly out of balance which would explain why the front tyres have got uneven wear on them (the chap did not know I had only had the car 8 weeks at this point) and I should get them checked more regularly, so they begin to do the balancing taking off the wheels etc and then they start to check the alignment and tracking and 5 minutes later come back and tell me they cannot do it because the steering is loose, well he said it was n/side inner tie rod has excessive play in it, and that is making the steering impossible to centre and thus impossible to align.


    Oh, really, blimey, he asks when it was MOT'd cos it will likley fail and I should think about getting it done before hand, I said May 26th, or about 1500 miles ago, and he says, oh, yeah, mmm, and explains though there is huge incosistency with quality of MOTs and Services, the issue would almost certainly have been present when they MOT'd it back in May, and should have been listed as an advisory at the very least, even if the dealership did not want to fix it.


    Now I know dealing with the motor trade is fraught with issues, incosistencies, lies, jobs paid for that never get done and more, and it is tough to know who to beleive, so I am not really sure whos fault is what, all I know is this, I have commited myself to almost £10000 worth of car, I am only 2 months in and am alreayd having issues, so I am not overly happy about it.


    OK, so my question is this, or questions, firstly have I got any ground here? Have I got any case? I would like to get a refund on the service as I do not beleive this was ever done, though I accept this may prove difficult to show with any compelling force, I would also like them to refund me for the spark plugs and installation, I would also like them to pay for the wheel balancing, again I can see this may be a difficult one to prove, but the one thing they should absolutely pay for in my mind is the repair of the tie rod and the wheel alignment and tracking.


    Next, who do I tackle about this? Should I tackle BAC? or should I approach Alphera/BMW as I have a credit agreement with them, and assume as they technically own the car that my deal is now with them?


    Any advice on how to proceed with this is most welcome.


    Thanks in advance.


    Mr B







  7. Hi BankFodder, thankfully, I had and also had managed to dig up a page from the Google cache from the 20th May too clearly showing the word Navigation...


    Anyway, Buyacar have apologised and made the offer, which I am happy with, so I will update you once the money hits the bank.


    Best wishes

  8. Hey everyone, I am hoping I can get some guidance with a car I recently purchased.


    I have been looking around for a newer car and thought I would check out those internet car seller folks.


    I found a car I liked and the description said it had all the things I wanted, so I paid the deposit, applied for finance, which I got, and opted for a PCP contract, paid my deposit and got my order confirmed. The car was delivered on Monday 1st June.

    First I must say that overall I am really very happy with the car, it is almost exactly what I wanted, I am delighted with the general condition, the way it drives and would not be too keen on letting it go if I have no need to do so.


    So, the first thing, it was just under 700 miles over the quoted mileage, and I know that's not a lot. Still, that's not the point, the number is excessive, considering the place it came from is only about 200 miles from me.

    I have spoken to them about the mileage. They said it was a clerical error, which I do not believe, they have however agreed to refund me for 400 miles, which I decided to accept as I figured at least they have agreed to pay for just over half of the miles and did not want to be too unreasonable about it.


    The second thing, and this is the one that is really the stumbling block. The cars headline said: 'FORD FIESTA HATCHBACK 1.0 EcoBoost 125 Titanium X Navigation 3dr'. Though the full advert is no longer visible, part of it still is, https://www.buyacar.co.uk/ford/fiesta/fiesta-hatchback/1-0-ecoboost-125-titanium-x-navigation-3dr-73955 and this is the car I bought.


    So after checking it over upon delivery, and going around it with the delivery chap, all looked fine, and I decided a little drive was in order.


    So off I went to put some fuel in, and while at the fuel station figured I would check out the sat-nav and this is where the problem is, there is no sat-nav. I checked the book, there is no slot for the navigation sd card, no button to turn on the nav, aka, no nav, none.


    So I emailed them, and the response I got was: 'Thank you for your email, and I am sorry to hear you are not fully happy with your new purchase. This vehicle was not advertised with Sat Nav, so I am unsure where you feel you read the description you have provided?' ... ... 'In regards to the description of the vehicle, I have checked this on the order form, and the finance documents that were both sent to you and signed and the description of the vehicles reads as FORD FIESTA 1.0 TITANIUM X 3d 124 BHP hatchback.'


    So I have pointed out the fact that there was not only a headline stating that the car was Navigation version but further, down the page, there was also a mention of it.


    I also said to them, despite me signing said documents, I felt no need to recheck it because the wording navigation appeared several times in the advert which was enough for me to accept it was a version with navigation.


    I also said, the order form nor the finance documents also make no mention of other stuff either like climate control, automatic folding mirrors, infact they do no mention any features, only that it is a FORD FIESTA 1.0 TITANIUM X 3d 124 BHP hatchback, so I have refused to accept this as an excuse and an attempt to lay the blame for this mistake at my feet. I honestly thought I was purchasing a car with sat-nav, based on the information provided by them.


    I am awaiting a call from them but they have so far today failed to get in touch so figure I would use this waiting time to ask some of the more experienced members about their thoughts on where I stand with this.


    Am I in a position for example to ask that they fit sat-nav? If they ask for the car back and put me in a position with no car again how does this work out? Am I flogging a dead horse?


    Any advice please would be very much appreciate.


    Thanks all.

  9. Thnx DX, I am not planning on going via a CRA approach, I am going to go with either the battery replacement, likely from eBay, your offer, which seems strangely attractive, or the service from Nextbase.


    As I say, I just thought I would ask, and after reading the first couple of responses I had decided the best route was one of those mentioned above...


    Best wishes.





  10. Hi Renegadeimp, nope, and nope, and nope again.


    1 hour ago, renegadeimp said:

    Did you post this on a well known facebook page a short while ago too?  Think you were advised to return it for repair, or do it yourself on there too.


    You have made an incorrect assumption, aka you have the wrong person, wrong post, aka, nothing to do with me, I have not posted this anywhere else.


    I did contact the support at Nextbase who have said they will send me a battery for £10 and instructions to fix it, which is fine if folks feel capable enough to take on such a task and this may well be a way to go.


    Alternatively, they can do a fix for £31.20 which takes 7-10 working days, which is likely how I will go. As I say, this was via email, not Facebook, which I rarely.


    I was just wondering what other CAG members thoughts were on were trying to tackle the manufacturer with such issues, as it is clear this should not be happening and thought I would ask before deciding whether to take it on or just move on.


    Best wishes



  11. Hi, thanks to you both for the replies, I may have a go at replacing it myself, will watch the YT videos and have a think about whether I am that 'handy'...


    I don't really want to buy a new camera or mess about having another load of cabling fitted for another model, so I suppose a self-repair or a cheap replacement off eBay may be the sensible way to go...


    Just seems like a poor quality thing to me, I don't use my car a lot, I only do about 6K a year and sometimes don't use it for days, so its not like its been on and off excessively, and it should not have required recharging, to be honest, it was rarely off the car power.


    Still...it is what it is I suppose...


    Thanks again to you both.



  12. Hello everyone, apologies if this is in the wrong forum/section.


    I have an issue with my dashcam.


    I purchased a Nextbase 51GW from Halfords, 17th Dec 2017, so this about 15 months ago.  I have had it hardwired in by a mechanic/auto electrician from new. It had worked without issue until about 6-8 weeks ago when the battery in the camera stopped working.


    The car has been off the road for some repairs, so I did not deal with it at the time, but since I have been running around in the car again, I have noticed that this is, in fact, quite a big problem.


    The issues being these, firstly no battery means that there is no parking available, not that I used it anyway, but I suppose that's not the point. It also means, and this is the critical part for me, that when the engine is disengaged, the last recording is corrupted, aka the one that is/was recording just as you are pulling up and turning off the engine and getting out of the car.


    This also means that every time you get back into the car or restart the engine, you have to manually 'OK' it before it will record anything, so any interruption in the power supply, even slight one, like an engine stall or cutout or you have just parked up but are sitting in the car, effectively sets the camera back to 'start', which is a PITA as well as being unreliable as it means that on every single trip out, there are files that are now corrupted and unreadable as they are susceptible to the power loss.


    Now on the surface, this may not seem like a big deal, but, imagine if I am in a smash-up! My camera is recording the road in front and at the rear, as it should, then suddenly, smash, and there is no engine on, no power feed to the camera. Thus the recording is corrupted as mentioned above.


    The result, I cannot show what has happened, or if my fate is worse and I am incapacitated either temporarily or permanently, the emergency services will also be unable to see what has happened on the road resulting in this crash and I may not even have footage for the minutes previous to such an event.


    Now I know these things have a 12-month warranty, but to be fair, it is only 15 months out of the box. I feel a little bit let down, to be honest, and feel the device should not be experiencing such issues at this age under normal and expected usage.


    It has been used in accordance to the manufacturer's recommendations, I remove the camera from the vehicle in hot/cold weather, and put it in the Nextbase camera bag, which I purchased at the same time. I have used the Nextbase cabling kits, I have used only Nextbase SD cards, which I clear/format usually once a month, and use only the Nextbase mounts, stands and stickers that came with the kit, all supplied by Halfords in official Nextbase packaging.


    Thus, I have paid £145, plus extras, for a dashcam, that is now effectively useless at the time I would need it the most, in a severe accident, and this battery fault makes it unreliable and makes my wired in kit pointless, and as I see it, the device is no longer fit for purpose as I cannot rely upon this camera to perform its regular duty and certainly not under such circumstances as you would may experience in a heavy crash or accident.


    I would be happy for NextBase to supply and fit a new battery, but I have read online that they are unwilling to perform such a service, even under warranty they have been reluctant, as mentioned by other folks on other forums, such as DashCamTalk, who have experienced the same issue. I have emailed Nextbase and asked about this, however, just in case they offer a cheap repair service, and to open up the communication.


    Also, with the warranty expired three months ago, I am highly unlikely to get a replacement of either the battery or the unit so thought I would ask some of the experts here.


    Thus, what I would like to know, and ask for, is any of the CAG members think this is something I could and should tackle? If so what angle should I push? What consumer laws should I be looking to utilise and throw at them?


    Thanks in advance to you all and I look forward to some thoughts on the matter.




  13. Hi all, well, it turns out that the item has now appeared from hidden corner of a van or warehouse and the status has now been changed to 'collected and delivered', so thats a result and hopefully no more having to chase them up.




    Regards all.

  14. Hi everyone, I have an issue I am a little confused with, as in what to do about it and who to tackle.

    I purchased an item from Amazon, a router, sold by Ebuyer, via Amazon, this was on the 24th June.


    The router as it was not really working as advertised, such as, WiFi dropping, wired clients dropping, phones and tablets not being able to connect to the WiFi unless rebooted, and generally it was a poor experience, I updated the firmware as recommended by Netgear and gave it another week but not much seemed to change, so I made a request with Amazon for a return on the 30th July.


    Amazon informed me that it was a 'seller return' and I would have to wait for Ebuyer to basically OK the return, which they did on the 31st July, and provided me with an RMA number.


    I called Ebuyer on the 1st Aug as they had requested that I provide a day/date I was available for the collection, and to confirm the collection address, and the collection was scheduled for the 2nd Aug.


    On the 2nd, sometime around 1:30 ish, I heard a knock at the door, I was in the back room, and my house is small, so it took me no more than 15-20 seconds to put down what I was doing and get to the front door, which by the way, was wide open due to the heat of the day, upon where I see a guy walking up my short drive, back to his van.


    So I called out to him and he came back to the door, I handed him the parcel, he put a sticker on the box and walked off, I asked about a receipt and he mumbled I did not need one and he just carried on and got in his van and left.


    I was a bit worried about not having proof of collection and on the 6th decided to email Ebuyer via the Amazon messae centre and also called them, and the lady on the phone said, OK I will arrange another collection for you, as this was has failed. At which point I said, it has already been collected as I have already told you and she said, ooohhh... and then said, OK you better leave it until Wednesday, just in case it turns up, which is today of course.


    Now Ebuyer is saying that Yodel is claiming that they never collected the parcel due no one being available at the premises and that the GPS shows this as probable too, I have no idea how they can tell this from GPS though.


    So my question(s), what should I do? I have checked on Amazon and I believe I can now request Amazon investigate this but am kind of worried that I am going to get stuck at the, 'well the item has not yet been returned for a refund' and I am still over £100 out of pocket.


    I have told Ebuyer I am more than happy to report this to the police as theft and make a formal statement/complaint to Yodel about the matter, partly because I am happy to do this and plan to if the package does not appear, and partly in the hope it may help to suddenly and mysteriously 'find' the package.



    Of course, I had no direct contact with Yodel other than handing the package over to the driver, and it was Ebuyer who arranged the collection and chose the company, so figure they are at fault and they should be making efforts to get this fixed, but kind of get the feeling they are going to sit on it and let it look like the item was never collected.



    I am now concerned that I am going to be left without the package and no refund and ultimatetly be over £100 down with no way to address it.



    Any thoughts? Ideas? Who to tackle? What to say? Any input is most welcome and most appreciated.



  15. Hi troublemaker,

    it was a bit of a standoff at one point,

    but once I started to mention things like consumer rights act,

    product quality and durability,

    or lack thereof,

    and made it clear that I was in no mood for any more messing about or book passing

    and had no intention of letting them get away with quoting their TnCs at us,


    nailed home with a solid promise of a claim at court if they failed again to address the issues and perform their legal obligations,

    then, and only they, did they go, ooh, ok we will fix it and repair it etc...


    To be fair,

    the guy I dealt with in the last leg of the episode was actually a nice guy,

    he was the assistant store manager

    and was quite upset things had gone this distance

    and no one had brought it up to the attention of the store manager and himself, which I find really weird,


    he also says he has 're-trained' the bike section staff to be a bit more careful when deciding what should and should not be taken on warranty and if in doubt they need to refer to the management for guidance, wether or not this will make a difference, who knows.


    I did say again,

    that it was plain to see,

    even to the untrained eye,

    that this particular bike was barely used

    and their refusal to take it on was simply unacceptable

    and this is why I had to take to HQ and make mention of court action,

    and he agreed with me,

    it should never have been refused the work in the first instance.


    all fixed now,

    and my stepson has been using it for a couple of weeks,

    trouble free and very happy.


    Thanks all...

  16. Hi All, just wanted to throw in an update to this thread.


    After sending out another email to the senior management/board indicating how unhappy we were, they prompted the store management team to get back in touch.


    They have now fitted a brand new, upgraded (apparently) bottom bracket, fixed the front wheel/disc brake rubbing, straightened the handlebars back to centre, and threw in some new pedals for my stepson which they fitted, and have touched up the paint where it was scratched.


    In the end, they did what they were supposed to do, albeit with a bit of encouragement required, but they got there in the end.


    So my stepson has had the bike back since Tuesday and has been going to and from work on it all week, and it all seems nice and working well.


    So thanks to everyone who chipped in with the comments and thoughts and a big thanks to DX100, as ever, for the continued support, and patience of a CAG Site Team member. ;-)


    The issue, at least for now, and hopefully for good, is resolved.


    Best wishes to everyone.



  17. Seems that the basic premise for the Cycle To Work is the the company buy the bike from the vendor, then rent it to the employee, so the contract is between employee and employer not employee and bike vendor...not that this makes much difference to the issues, only to who you approach depending on what you wish to achieve. So it would be his employer we need to approach if we want to go down the road of ceasing the payments and asking for any refunds etc...


    I have sent Halfords an email, to their senior management team, and have received a response today saying they are looking into the matter and will get back to me in the next couple of days.





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