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About twinkles123

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  1. as much as it pains me, you're right. I will take your advice on board. Thank you
  2. I wish I could let it go but I feel until this has been dealt with even just by way of a written apology, I will always feel I was accused of something I did not do and treated badly after that...and it doesn't sit well with me at all..
  3. But surely, the fact I have agreed to a settlement they offered and are now going back on is Ludacris. I am now feeling so angry because they are now trying to accuse me of stealing 2 avocados and only paying for two. Surely they cannot be allowed to treat people in the manner. I used to enjoy shopping there now I can't bear going there as I feel like I am thought of as a criminal. at the time this happened I was collecting medication which led me to feel really anxious for a while after this happened.
  4. Hi everyone, After the advice I was kindly given this morning, I contacted the legal department who have been sending me out the letters by email and telephone to inform them I am willing to accept a written apology and the £100 gift voucher. I thought they would be happy to be done with this and agree since they offered it to me in the beginning. Prior to this I requested cctv footage which showed me removing the avocados from the counter, the same cctv footage would show me leaving 2 avocados at the cashiers till and paying for the two I required. After speaking to the Sa
  5. hi Thank you for all the advice, I think I will write to them and ask for an apology. Yes the voucher was a Sainsbury's store voucher...thanks for all the advice. x
  6. I did think about it but the accusations left me humiliated and so angry, I have never stolen in my life so to be falsely accused of stealing at the age of 42 is not okay. I am feeling like this will be dragged on by Sainsbury's and I am just worn out by the whole situation...
  7. Hello everyone I hope someone can give me some advice, I am a loss as to what I can do. In February I went to purchase my prescription and do a bit of shopping at a local Sainsbury's supermarket. Whilst at the pharmacy counter I noticed there were some avocados in a clear bag left by the side of the counter. I took this to mean someone had changed their mind and decided not to purchase them. I thought just what I had been looking for. I took the avocados (2) along with the rest of my shopping and proceeded to go to a cashier at the check out who scanned all my items and took paymen
  8. My sister and I have had the same issue of numerous phone calls and living without gas for two moths due to their engineers fault, they refuse to respond to our telephone calls regarding compensation. we have contacted Ofgem who have said they will write to Scottish Power on our behalf so we are waiting to hear back from Ofgem. I am constantly told the person dealing with our complaint (3rd level complaints apparently) is busy and will call us back but never does. we went for two months without heating and hot water with a small child in the house, absolutely atrocious but they don't seem to
  9. Hi After not having hot water and gas for eight weeks, thanks to Scottish power bad customer service and negligence, we contacted Citizens Advice Bureau and finally we received a call from what they call 3rd Level complaints department and the issue was resolved. We were then asked how much compensation we expected to receive by the representative and we said £150 for each week we were not with hot water or gas (18 March till 16 May). We have now been ignored each time we call regarding the compensation and informed someone will contact us. bearing in mind we had a small child who suf
  10. dx and ims, i will be calling the fos tomorrow. HFC was so rude as to write a letter to me stating they would not respond to anymore of my letters but instead file them upon receipt. I had to read the letter about five times because i couldn't believe they can get away with being so rude especially when they cashed my postal order!!!. It has been a week over the 40 days and judging from their last letter i don't think i will be hearing from them so i will see what the fos advises tomorrow. Thanks again for all your help. twinkles x
  11. Hello all I'm looking for some advice regarding a request -sar letter i sent to HFC bank along with a £10 postal order beginning of January 2012. I received a letter shortly after requesting I sign an agreement to accept a payment of £600 for misold ppi which would go towards covering my outstanding balance. In the letter is also stated if i did not agree to this, any further letters received from myself would not receive a response but would be filed away. HFC stated they will no longer respond to my letters, they obviously meant what they wrote I have not received a
  12. Hi dx I wil certainly be follwing your advice and will update you with HFC's response. Your advice sounds more professional and no beating about the bush, whereas my idea was just going to lead me onto a cat and mouse game. Thank you twinkles
  13. I have decide to return the PPI offer letter crossingn out the part they put in about me agreeing the money offered will pay back the loan (well some ofit anyway) and write letting them know i amin financial hardship but am willing to pay of the remainder of the loan at an agreeable sum each month. Do you think this is a wise move?. I will state the account mentioned above for legalities sake. let me know if this could be a good idea or maybe just sign and return the paper work and not receive any money as it will go to the outstanding amount. i will send them a
  14. Hello asmilecostsnothing Thanks heaps for your advice, Quickquid has again refused an offer and told me they will be forwarding the debt to a debt collection agency in 90 days (after it has accumulated more charges/interest unless i can make an offer of £110 a month. so I'm lost as what i can do with this account. The Moneyshop I will try and call again with a different approach but the last time i spoke to them was the third time asking if they will accept a £50 payment and the advisoe i spoke to said thats all good but each month they would still continue to add interest onto my accoun
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