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About ScubyUK

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    Basic Account Holder
  1. I have been, their responses are as useful as a chocolate teapot! Full of fake apologies.
  2. Paperless billing, but yes they have emailed me the bill with this amount, despite telling me 3 times now that I don't owe it.
  3. How do I escalate this? Have heard nothing from the CEO in reply to my email dated 22/03/16. Just checked my Clearscore file and they've registered a default on my account. I'm seriously ticked off!
  4. Hi Guys, Yes, I have emailed the CEO directly. Got home from work today to find another pointless letter for MDR.
  5. Right, now I'm livid, got home last night to find they'd passed my non-debt to Moorcroft!
  6. Hi Caggers! Brief History. I was a legacy customer (old Telewest customer) since 2005. The last contract renewal was in 2007 when I moved house the previous time, so contract was well out of band. Notified them in December that I was moving and would like to take my services with me, they said sure, no problem and could probably provide the services I wanted. Great. I moved house 9th January. I contacted them on the 19th January to find out what was happening with my service installation at the new place. Was told the service was activated on the 17th.
  7. Hi all, I'm posting this for a mate.His Debit Card was either lost or stolen a couple of weeks ago. The loss was reported to Halifax within 12 hours after making sure the card hadn't actually been left at home.Halifax then agreed to send out a new card.One week later, no replacement card had arrived, and after contacting Halifax, he was told that his account has been frozen as some some purchases were made in the area in which the card was reported as last seen. (East London is a pretty big area)They sent out Statements for my mate to verify transactions against (which still have not arrived o
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