I was a legacy customer (old Telewest customer) since 2005.
The last contract renewal was in 2007 when I moved house the previous time, so contract was well out of band.
Notified them in December that I was moving and would like to take my services with me,
they said sure, no problem and could probably provide the services I wanted.
I moved house 9th January.
I contacted them on the 19th January to find out what was happening with my service installation at the new place.
Was told the service was activated on the 17th.
That would have been a miracle as the house has no cable through the wall.
Upon asking them to check, they had reactivated the service at my OLD address.
Having established that this was their fault, and establishing that they did not in fact operate in my new area they agreed that the account was closed,
I owed them nothing further and in fact was due a refund of £21.
Result! Phoned Sky and got a great deal.
3 weeks later they send me a bill for a months worth of charges.
After swearing at the statement I calmed down and called them.
Explained everything to them in great detail
(had to repeat myself a couple of times because, overseas call centre),
they apologised profusely and said I dd in fact have nothing to pay
(no mention of the refund though) and to disregard the bill.
2 weeks ago I get a reminder that I still owe the amount on the recently provided bill.
Off I go to tweet my displeasure to Virgin Media in a lovely public forum.
They were on it like a rocket, very helpful and said it was now all sorted.
Monday I get a threatening letter saying pay up or they'll pass it no to a collection agency,
and today I get another bill!
I want to charge them an admin fee for dealing with this cr*p and having to put with the stress!
Advice please, how do I deal with these muppets?