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delphimoo

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  1. I am TPS registered and have complained to TPS regarding these calls. 312 since August 2013. Have submitted complaint to ICO (Dec 12 2013). Have had a acknowledgement and they have started an investigation but still no outcome to enquiries. Complained to MOJ Claims regulation unit and investigation has begun. Sent section 11 notice Oct 2013 with no change in call volume. Have had email response from Media Tactics basically saying that the calls are not their responsibility despite ICO regulations 21-25. The calls received are VOIP (voice over internet protocol) that my phone service provider is unable to filter or block. Have call blocking equipment that filters out international numbers (which is the ident on these calls) which also means I filter out call from friends and family who live abroad. I don't see why I should have to change the phone number I have had for 16 years just because of these rogue operators. I have been harassed by these people for months and can see no possible remedy. I am now thinking of getting a solicitor involved to get a writ for the section 11 notice.
  2. I have been getting 6-10 calls a day from an Indian call centre trying to get me into a PPI reclaim for a loan I know I have never had. I did the usual checks to ensure that a loan had not been made in my name and could find nothing. When you get passed through its always through to the same company "MEDIA TACTICS". I have asked them to stop calling by both phone and email. I have sent a section 11 notice to cease using my details for direct marketing. I have made complaints to TPS,ICO and MOF Claims regulation unit but still the calls continue. Any ideas on how to get them to stop
  3. Had to deal with these jokers regarding a letter in connection with Vanquis Bank looking for a previous occupant and demand payment. Hope the following helps. The front line operators are under payed drones who have no interest in dicussing matters with you and are only interested in reading off their computer screen.Get past them as quickly as possible and ask to speak to a supervisor or immediate line manager. The supervisor/manager will again be under payed and only interested in reading from the companty script so again bypass and ask to speak to the next level manager. The standard reply you will receive is that "he/she is unavailable/they are in a meeting/no manager is available" so at this point dig your heels in and insist to speak to a next level manager and you are quite happy to be put on hold until one is available. It does not matter if the manger is from Human resources/Marketing/Advertising you will find your concearn is dealt with much more appropriately. Today I got through to Head of Operations Mr Nick Baxendale who was more than happy to help. In dealing with these people never take no for and answer
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