Hi , I had sge loans calling me about a loan so I talk to the guy and he went through everything and I was happy. He told me that fees wouldn't be taken till I received my money and that they would be taken on my next working day. When I received a call back they said they had found me a loan with provident. at this point I decided not to go ahead with the loan. So when I got up this morning 79.99 had been debited from my account by them. My pay day isnt till Friday anyway. They wont answer the customer services phones to me. The guy in sales said I'm entitled to a refund but refused to help any more telling me to call customer services I have been trying to ring since 9 o'clock but it keeps ringing out. Am i entitled to my money back and any one know how I can get hold of them. Thank You.