I wonder if anybody can assist me.
Several years ago i had a loan with Citifincial, i refinanced the loan and at one point i had two loans.
I sold my house, and bought another and paid off the outstanding loans, in the region of 20k, in 2005.
I remember that these loans had PPI included, as when i told them i did not want PPI at the time, as i was covered in work, they said if i did not take out PPI, i would not get the loans, at the time i needed the money.
I decided to try to recover the PPI money, but i was unsure if i could after so long.
I sent them letter stating that i wanted a refund of my PPI insurance and i would be in touch with the exact amount, i did not even have an account number.
I have looked everywhere but i cannot locate the agreements, all i have is a letter from the solicitor when i sold my house stating that CitiFinancial had been settled, 20k.
In the mean time i received a letter from Citifinancial acknowledging my complaint and that it had agreed a waiver with the Financial Authority and that they would respond in 12 weeks.
I have looked everywhere but I cannot find the agreements and i do not know the exact amount of the PPI that was paid on the agreements.
The deadline for a final response was the 9th January 2012, i received a letter on the 4th January 2012, stating my complaint has been upheld.
They have listed the three account numbers, but they have stated that as some of the loans had been 'topped up', the figure offered is for all three, there is no breakdown, but they have offered £2,525.20, interest on premiums paid £600.22, plus 8% interest £1,005.90, less any previous rebate paid £1,292.85, total £2,838.47.
I am confused by the deduction made, they state that this is an previous rebate that i have received as a result of PPI being cancelled.
I have never cancelled any PPI and they were paid in full of which i have the settlement figure, or is it because i settled the loans early and the interest was reduced, does this affect the PPI.
They state this is the final response.
They state that the cheque will be sent in 10-15 working days, do i wait for the cheque, and then cash it.
Can i then go back and request for my agreements by sending a SAR, or can i ask them to give a breakdown of the PPI premiums.
I suspect the PPI i paid was a lot more, and i am surprised of how easy they have accepted and offered a refund, especially when i had no information.
But i am unsure of what to do now.