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Woofalong

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Woofalong last won the day on December 12 2011

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About Woofalong

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  1. Hi Lee Would I be able to get another call at some point? I've had a few more issues that are worrying me with Vodafone including bills that vodafone don't recognise charging me for as well as unannounced price increases! I think these are all unintentional but they are starting to worry me! Chris
  2. I'd like to add a final update to this: Lee got in touch and has resolved this situation to a level that I am satisfied with. Thank you Lee - Your help was much appreciated.
  3. I'd like to add a final update to this: Lee got in touch and has resolved this situation to a level that I am satisfied with. Thank you Lee - Your help was much appreciated.
  4. An Update: After sending my request for transcripts of the calls made on the 15th / 17th October I have received the following reply: Hello Chris, Thank you for contacting Vodafone Customer Services. I can understand your concern regards to your upgrade dispute. I have reviewed your account and confirm you have upgraded for 24 months contract ending on 19/05/2013. I have reviewed your account and confirm you have been charged £ 599.00 for device iPhone 4S 32 GB white IMEI: If you have any concern regards to payment related issue please call our co
  5. Hi folks, I understand a Vodafone representative reads this and so I am providing more information here, further to my email directly to Vodafone. Long story cut short: Bought Iphone 4s... 2 days later I was sent a text with £600 being credited to my account from Vodafone. I phoned them up to ask why this had been done, and said it must be a mistake. The advisor told me categorically that it was not a mistake (3 times), that I was being given a free phone, I should feel very lucky. After about 15 minutes of me confirming this over and over, I asked if there was any possible way Vod
  6. Thanks for the reply The guy I spoke to referred to recordings of the conversations I had and said that he will speak to his supervisor who has access to them so I think they must have. With regards to what she said being binding... From my point of view, and from friends/family in law - she was acting as a paid representative of Vodafone giving me advice/looking after my account. Therefore, she is representing the company etc meaning what she said is technically legally binding as I asked her outright is there any way I could be charged for this in the future. The consensus
  7. Hi All - So here's my story... Pretty sure I have a legal case but please add any additional info you may all have? I am on a 2 year contract with Vodafone and generally very happy. Unfortunately I don't really get on well with my phone and decided to order an Iphone 4s. I did this on the 15th October and paid £599.99 for it. However, 2 days later I get a text saying my bill is out and I have been credited £579 (£599.99 - Monthly bill). So I phoned up customer services confirming this is a mistake and to get it rectified. I explained to her that I bought the phone on one card and th
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