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Steve Mac

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About Steve Mac

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  1. Thanks for the replies. Let me answer some of your queries. Bob, the car cost nearly £3000, so hardly 'banger money'. It is a particularly rare colour, which holds onto its value, hence the price. Citizens Advice did not say that the cost of the vehicle would be a factor under SOGA. Using your arguement, what would you say the price point would be where the dealer's obligations under SOGA no longer apply? Citizens Advice were of the opinion that as the corrosion was a factor relating to the design of the car, and not 'fair wear and tear' then my case was stronger. I can't see
  2. Thanks for the replies. Let me answer some of your queries. Bob, the car cost nearly £3000, so hardly 'banger money'. It is a particularly rare colour, which holds onto its value, hence the price. Citizens Advice did not say that the cost of the vehicle would be a factor under SOGA. Using your arguement, what would you say the price point would be where the dealer's obligations under SOGA no longer apply? Citizens Advice were of the opinion that as the corrosion was a factor relating to the design of the car, and not 'fair wear and tear' then my case was stronger. I can't see
  3. Hello CAGgers, On 23rd of June I purchased a 2001 VW Beetle for my wife from an independent dealer in Cornwall (I live in Essex, so it was some way to go!). The car was paid for using a credit card. Last week I noticed some rust patches had appeared at the corners of the roof. I took the car to a body repair specialist and now have a bill for £463.60 in front of me. Now, obviously I'm not happy with that, but what concerns me more is the advisory notice that the body shop have put on the invoice: "Due to the location and depth of the rust, the repair we have carried out is o
  4. Steampowered - thanks for the info, but the letter has already gone out! I'll give them 14 days instead of seven, just to be on the safe side though. As it happens, the manager who was meant to phone me on the Tuesday rang Wednesday morning whilst I was at the post office sending the letter. He still refused to give the refund, and started trying to tell me that I might as well wait until February as I'm hardly likely to go camping between now and then! Cheeky s*d! I just told him I'll wait for a response from the owner to my letter.
  5. Thanks reneadeimp. I've changed the wording now. Hopefully this will do the trick. I've looked up the firm at Companies House, so I know who to address it to (the very chap who sold us the tent, as it turns out). I haven't got in touch with the credit card company yet, as I'm hoping this letter will be the end of it. Fingers crossed.
  6. Today I rang the local Citizens Advice branch, and after a conversation with one of their advisers, I have drafted this letter, which I intend to send tomorrow morning. I have gone over the details of the problem again in the letter, as the owner is probably unaware of what is going on. Please let me know what you think. Dear Mr XXXXX, I am writing regarding the Outwell Wolf Lake 7 tent package and Awning Conversion that was sold to me on 8th June. Unfortunately when I used the tent for the first time in August there were a number of faults with the
  7. Right, I've done a bit of research and can't find how I can contact Trading Standards/Citizens Advice in that particular area (West Sussex). And to be honest, I'm not exactly sure what I am complaining about - is it that they are not sticking to the Sale of Good Act? Any help would be most welcome.
  8. Ok great, thanks. I take it by Trading Standards, you are referring to Citizens Advice? Whenever I've searched for Trading Standards in the past, their 'public' contact details are virtually non-existent and C.A. Is the only way through to them.
  9. How do I get in touch with trading standards? Do they have regional offices? I'm in Essex, but travelled 80-odd miles to buy the tent.
  10. It is an independent retailer with two large stores, but very well regarded in the field (if you excuse the pun!). It is a real shame, because up until this point, their customer service was very good. It seems that's only the case when they're taking your money, not giving it back to you...
  11. Sorry, cross posted. I know the name of the owner, as it was him that sold us the tent. Should I address it to him?
  12. So which order should procedures take? Head office/court first, then credit card company?
  13. OK, thanks very much. Was he lying to me then? They have a Facebook page, and I'm just wondering if a post on there telling other potential customers what they really are like would make any difference. I would only state the facts, obviously. I'm not the sort to rant on uncontrolably. My rants are quite controlled...
  14. Do I have to send a written letter, or will an email do? I have the manager's email address.
  15. dx - they are not the only retailer that sell this item, it's just that the manufacturer (Outwell) appear to have some very strange ideas when it comes to manufacturing and releasing stock. I eevn have an email from Outwell themselves confirming they will not be available until next year! If you do a shopping search for Outwell Wolflake 7 Awning Conversion on Google, you will see that nobody has them in stock. Mad, but true! renegadeimp - thanks for the advice. One thing I'm trying to get to the bottom of though is the manager's claim that I have no right to insis
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