I've been dealing with Matalan face to face, and IT Luggage via email.

Hi, I bought my suitcase from Matalan what I thought was around 11 months ago. I can't seem to find the receipt but was told by your customer services telephone line that it's not needed due to the warranty that is on the suitcase of which is 10 years. It seems that a screw has dropped out of the metal arm that the plastic screws into and therefore has affected the way that the handle comes up and goes back down deeming it a manufacturer fault. The manufacturer informed me to take it back to Matalan and get it exchanged. Hooray! Upon taking it back, they scanned a barcode inside whic

I'm on a low income, so will that not allow me to get help with the costs? Thanks for the welcome.

Hi all, Sold something to a guy back in 2009 online and some problems arose where i owed him just over £100 due to the item being damaged on delivery. I forgot all about it and thought nothing more of it until i recently looked at my credit file and found a CCJ from 2010 left for me. Surely i should have received some correspondence from the court about this? Of which i didn't and haven't done to this date. The only reason i looked at my credit file was due to applying for credit and being declined, and now i know why. After speaking to Northampton court (the main office) t