Hi, I bought my suitcase from Matalan what I thought was around 11 months ago. I can't seem to find the receipt but was told by your customer services telephone line that it's not needed due to the warranty that is on the suitcase of which is 10 years.
It seems that a screw has dropped out of the metal arm that the plastic screws into and therefore has affected the way that the handle comes up and goes back down deeming it a manufacturer fault.
The manufacturer informed me to take it back to Matalan and get it exchanged. Hooray! Upon taking it back, they scanned a barcode inside whic