So after about 8 hours on the phone to various people and 3 visits to Vodafone shops I have now been told my number cannot be transferred.
My old contract with 3 finished and I decided to move to Vodafone PAYG. I transferred my PAC code on 27/02/13 and expected a smooth transfer. How wrong could I be.
I was initially informed it would be done within 2 working days. By 04/03/13 it still had'nt been transferred hence me calling Vodafone after 1 hour trying to get through I gave up and decided to go into store where I was told ot would be done within a few days by 08/03/2013 it still wasn't so i decided to visit the Trafford Centre store where I was met with a belligerent man who didn't seem to know what was going on and gave me a new sim and said it would be done my 11/12th of March.
Obviously this wasn't done so I went back into store and was promtly told my PAC code had been transferred to an old Vodafone system and their was nothing they could do. I requested their complaints procedure and called them up.
After speaking to a lady called Ann on 14/03/13 I was advised I would be required to wait until the PAC code had expired which was the 18/03/2013 and get a new one from my old provider.
Lo and behold I called my old provider who are unable to issue a new PAC code as this number has already been lost by Vodafone during the porting process. So after another 2 hours wasted this morning on the phone to Vodafone and 3 . I have now been advised due to Vodafone's complete f**k up I can't have my number ported in and a measly £40 free credit doesn't cut the mustard.
I have now been left wondering what is going on and with little hope of this being sorted.
Would you suggest accepting the £40 free credit or taking this further via OFCOM/FOS ?
They certainly haven't heard the end of this.