I just managed to cancel my Sky account in sub 18 minutes!!! The first 4 attempts I abandoned while testing the system but I thought I'd share the lessons I learned: 1. Don't select 'cancel account' (3>5 when I wrote this) from the phone menu. Select 'increase services' (3>3). Initially response (3>5) I was told there was a 20 minute wait; selecting (3>5) I got through IMMEDIATELY; then only had to endure a 4 minute wait while ibwas transferred. 2. Have your password ready. Mine was my mums maiden name but they did not offer me a rinderpest until I asked th and they were not going to offer a reminder until I asked. 3. They will be chummy and ask for your first name but ensure you ask for their reference number/ID. They will not give name but have to give some sort of unique identifier. 4. Be as polite and charming as you can be but drop OFCOM into the conversation. 5. Be patient and persistent as they try and sell you different (crap) services. Be strong! Just keep insisting that you want to cancel your subscription. What could have been a 2 min call took 13 minutes talk time but now I feel FANTASTIC!!! No matter howuch that call cost, at last my nightmare is OVER!!! (well, in a month's time anyway). Good luck!