Heliosuk Appreciate your response which is pretty much where I thought she'd need to come from. I think the reason she contacted me was to try and take the emotion out of the situation - that and the fact I used to work for the Court Service! No more responses to the thread required - thanks.

My sister bought a 2008 Audi TT from a local Audi dealer on an HP agreement not too long ago. There has been a 'ticking' sound from behind the dash for some time, which she's tried to have fixed. Despite repeated attempts, more than five, the reason for the sound was not immediately identified by the garage. She took the car in a few weeks ago regarding the nosie again - and was told the steering column needed replacing! It seems unlikely that these two issues are connected - can anyone shed any light on this? She then picked the car up once the new column had beed fitted and drove away, with her 5 month old daughter beside her. She soon realised however that the steering was not working properly and had little control when trying to turn the car. She very carefully managed to return to the garage, quite upset. This had clearly been a very dangerous situation. Once the car had been checked again the after sales manager told her that because something had not been done to the ABS the steering would not work correctly - he was clealry extremely annoyed (with the mechanics) and offered my sister a weekend away fully paid for the inconvenience, which my sister promptly refused - she just wants to have a car that is safe. Two things; (1) she feels unable to trust the garage now and clearly something has not been right with the car since she bought it - can she refuse to take it back? She has said she wants a different car but the garage have refused. Is this one of those cases where she'll need to go through the finance company as it's an HP agreement? (2) Can she do anything about the dangerous situation the garage put her into? It is only by luck that perhaps something serious did not happen. I should say that as she's just had her first baby recently this is all getting a bit much for her, and I offered to try and find out some info - she could well do without the hassle. Can anyone out there please help? Thanks