Jump to content
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times. ×
Twitter X - Include the @company's twitter name in your post title – here's why…
The UK Stands With Ukraine - 'Slava Ukraini'
Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

dreadpiratesteve

Registered Users

Change your profile picture
 View Profile  See their activity

  • Posts

    204

  • Joined

  • Last visited

  • Days Won

    1

 Content Type 

Everything posted by dreadpiratesteve

  1. dreadpiratesteve
    Re-reading the first post it could be a simple case of the OP and guard misunderstanding each other. It could be read that whilst the OP meant travelling on the return portion via the alternative route, the guard thought that the OP meant stopping his outbound journey to go via the alternate route having passed the interchange station in which to do so. The latter as far as I'm aware isn't possible (if the more knowledgeable guys here would like to clarify!).
  2. dreadpiratesteve
    Technically its possible, how are train/ station staff going to know which route you took on the previous journey? Again, which stations/ routes are you talking about?
  3. dreadpiratesteve
    Unfortunately, the conductors main role is the safety of passengers on board the train and not the sale of tickets (which is a secondary role). As from other threads, once the letter from First arrives (can take 6-8 weeks). Write to them using the reference codes, explain it was not your intention to avoid paying your fare and that you would be happy to pay the fare due plus any reasonable administrative costs to bring the matter to a conclusion without resorting to taking the matter to court. In the meantime, now you are aware, if you catch the train to seek out the guard prior to getting off the train. Alternatively, if you know which days you need to get the train, pre-purchase your tickets at Penzance.
  4. dreadpiratesteve
    You live in Penzance and work in Hayle? If so, how did you get to Hayle for work?
  5. dreadpiratesteve
    Has a direct debit been set up (check with your bank)? Which I think is highly unlikely. From the sounds of things you've gained a free phone. Keep the packaging on the off chance CPW request the device back. But get a PAYG sim card and use that in the phone!
  6. dreadpiratesteve
    As far as I'm aware it has to be shortest, direct or reasonable route. So a ticket from Portsmouth to Brighton wouldn't allow you to go via Eastbourne for example.
  7. dreadpiratesteve
    Most service providers (TOC's, Mobile Phone Providers etc) have a clause that exempts them from any responsibility from "loss of earnings" and the like. As was pointed out in the beginning of this thread. As mentioned FCC arranged buses thus honouring their part of the contract! However, have you contacted the MD to see if he is willing to exchange the vouchers for cash?
  8. dreadpiratesteve
    In this instance, the overhead wire is part of the rail infrastructure and therefore owned by Network Rail. However, something tells me that if you write to NR, they'd only refer you to the TOC. As some banks offer travel insurance, I wonder rail travel is included as part of this?
  9. dreadpiratesteve
    Agree, its not slavery as we are free to choose who to work for. There is a big discrepancy with minimum wage and benefits which has developed a "why earn money when I can get it for doing nothing". Something that does need to be addressed. However, with business, they are in business to make a profit and most often it is wages that are the largest, and most controllable aspect of expenditure. If businesses were more about work force and not about pleasing shareholders, it could be different but a compassionate MD in the work place is a rarity. C'est la vie!
  10. dreadpiratesteve
    Simple, the Revenue Protection teams are only so many people and are often moving about between the different stations. Often they are assigned where the TOC views the most likely occurrences of ticketless travel etc. Using information from guards/ station staff plus going by events that have a large volume of passengers travelling by train. Im sure First Class or OC will explain better!
  11. dreadpiratesteve
    Hi Brett, I can't comment on South West trains procedure for finding/ returning lost property but it doesn't sound right. That said, I've heard of Railway staff being dismissed for interfering/ not following Company Procedure in regards to lost property. However, the Managing Director for South West is Tim Shoveller so you could try [email protected] Or you could send a letter (I'd advise recorded) for his attention at South West Trains Friars Bridge Court 41-45 Blackfriars Road London SE1 8NZ
  12. dreadpiratesteve
    It's been like a Carry On film with some of their antics!
  13. dreadpiratesteve
    Claim is now in the hands of the FOS. Here's hoping it gets resolved well within the 12 months they advise this could take!
  14. dreadpiratesteve
    It all depends on the cell site/ mast your phone is currently assigned to, how many other users are linked to it and what they're doing! Think of cell sites as a road and mobile phones as cars on that road. Just you and you can get there quickly. Hundreds of other users and it gets clogged up and everything takes time. Believe it or not, cell sites have a limited bandwidth which normally in everyday use you wouldn't notice. Not to.mention Vodafone's servers which handle the data etc being stretched at that time to handle the volume of traffic!
  15. dreadpiratesteve
    Did get me going for a second but saw the funny side HB is right though, some employers do offer a "season ticket" loan scheme.
  16. dreadpiratesteve
    Finally a response, and not the one I was hoping for. HSBC are refusing to increase the offer. Time to take this to FOS! Even more entertaining, two letters from the same person (Suzanne Rogers) one dated 12th Dec saying they weren't going to increase the offer, another dated 17th Dec saying they were looking into it! The mind boggles!
  17. dreadpiratesteve
    Have you made a "diary" of events, copies of the minutes? As Stu said, as this is a large firm, you can take this above the general manager, or even the area manager if you think they are trying to keep it at a local level.
  18. dreadpiratesteve
    Ramada have done the right thing in dismissing the person concerned, however, as Stu has said, contact the ICO if you want to raise it further. Out of curiosity, who did you report the matter to at Ramada?
  19. dreadpiratesteve
    Normally it would be a repair, however it may be different with iPads. Have you spoken to Vodafone to see what they would offer?
  20. dreadpiratesteve
    Is she friends with anyone that works there that are on Facebook? If so, I would remove them, including her manager. I would also advise checking her profile settings and make sure it is set to Friends Only. Facebook should be a private thing IMO and not business related, unless you want it to be (and usually set up as a new profile). Just ensure she doesn't post anything about her job in the meantime!
  21. dreadpiratesteve
    The Medway Valley is quite notorious for fare evasion and anti-social behaviour and it could be possible that you encountered Railway Enforcement Officers (similar to BTP) rather than Revenue Protection. Which could explain the harsh tone. It is part of the National Rail Conditions of Carriage and highlighted in the Penalty Fare rules, that boarding a train due to a lack of ticket facilities that you must seek out the guard on the train. Also, it is a condition on the Permit to Travel that you must exchange it to a full ticket as soon as possible. As you complied with the request, and paid for your ticket, hopefully you'll get a response from Southeastern as to the "low customer service".
  22. dreadpiratesteve
    Permit to Travel allows you to start your journey on the provision you seek to change up to a full ticket at the earliest opportunity. In this instance, seeking the guard as soon you board and not sitting down and waiting for him to come to you. I think that maybe your route has a problem with fare evasion with people using the Permit to Travel to avoid paying full fares for there journey. Yes, maybe his attitude might have been wrong and could have been handled better but he could just be a little over assertive and not his intention to make honest fare payers feel like criminal! Bear in mind, having a permit to travel doesn't automatically mean you are not liable to receive a penalty fare. As a passenger on my route found out a few weeks back!
  23. dreadpiratesteve
    An update: it appears that HSBC still don't like responding to letters! I've now fired off a letter to the Company Secretary giving them 7 days to play nice or it will be time for FOS involvement. here's hoping I can get this resolved soon!
  24. dreadpiratesteve
    Am I right in reading that you have been suspended WITHOUT pay? Do you have a copy of the companies grievance and disciplinary procedure and policy?
  25. dreadpiratesteve
    As long as you haven't made/ started your first outbound journey then yes, you are entitled to a full refund! Check about admin fees though! If you are collecting your tickets from a machine, you could get your tickets as normal and then hand them in to the ticket office for the refund!

Follow: @real_CAG

Navigation Links

Welcome
CAG Community Centre
CAG Library
Banks & Credit
Other financial Institutions
Retail
Non-Retail
Work & Social
PayDay and Short term Loans
Debt
Motoring
Legal

Latest

Our Picks


Help and Support

CAG Library
Questions about This Site
Change your notification sound
Change your profile picture - FREE!


Useful LInks

County Court Forms
MoneyClaim Online
CPR - Pre-Action Protocols
Civil Procedure Rules
UK Legislation
Youth Consumer Service

Reclaim the right Ltd

registered in the UK
reg.05783665
reg. office:-
262 Uxbridge Road, Hatch End
England
HA5 4HS

The Consumer Action Group

The National Consumer Service
×
×
  • Create New...