There was no mention of charging for an estimate or investigation when I dropped car off for it''s service. They phoned me later to say that they would need two hours labour for the door. I understood this to mean that they needed two hours labour to repair. Then later they said they needed to order a door seal and this will take another 1.5 hours to put on. They are currently waiting on the door seal. I have used main dealers before but have never had a trick like this pulled on me. The two hours investigation has cost me €250 euro (labour plus vat).

I was told 2 hours labour to deal with the door but later told that this was to 'investigate' the door problem. Then they wanted a further 1.5 hour 'to fix' the problem.

The dealer is a mercedes main dealer. The car is a 1996 E Class coupe (w124) and door seal around door mirror was determined to be at fault. When I left in the car I told the garage that the driver's door was not closing properly.

I brought my old merc coupe (1996) to be serviced last week by a main dealer. I later discovered that there was a special service offer for older models on offer from the dealership which gives a 70 per cent discount. The offer is on the dealers website but I was not told of it and I paid the full service price. Am I entitled to the get the reduction?

When I recently left my car in for servicing I told the dealership to fix my drivers door which was not closing properly. I was told by telephone later on the day that there would be a two hour labour charge for work on the door as they would have to strip the door to discover the problem. The labour rate is 100 per hour plus vat. They later told me that they needed to order a part (a door seal) which would take another hour and a half labour to fit. Total 3.5 hours. The door seal that needs replacing is clearly visible without having to strip the door and one wonders why I was charged the two hours for investigation. I brought it to their attention and they were adamant that they spent two hours investigating. If I had of known that it would be 3.5 hours total I would have gone elsewhere. Is this par for the course or am I being ripped off?

Last week I took my old car to be serviced by the registered dealer and paid an enormous bill for the basic oil change and basic diagnostic checks. I now discover that there was a special service offer of 70 per cent discount available for older model cars (which includes my model) which I was not told about. This service offer has been advertised in the newspapers and on the dealer's website. Do I have any rights in asking for a refund?