Firstly i am doing this on behalf of my husband, so there might be some things i miss out ! My husband is a driving instructor and he did have a good repore with BMW as this was to be his 3rd MINI . He purchased the car in december 08 , the car was a year old but still had 2 years warranty on it.in 09 he started to experience problems and went to BMW plymouth , but all they kept saying was keep a record constantly. the car was never booked in to see what the problem was. The problem being was it was losing power and using 2 litres of oil to every 600 miles. Now surely they should have had the car in and looked at what the problem was ! he went there again and again and again ( they have a record of all these visits and phone calls) Then conveniently the car decided to stop working all together ! it was towed to BMW and as it turned out the valves had gone, ( now come on using this much oil surely the fault should have been picked by themselves ? ) . BMW refused to pay for the whole amount ending up with us having to pay £1,872.97. plus what the oil had cost us £379.05. so we paid the money and thought that was that. Only the car was still using large amounts of oil but BMW showed no interest in the problem , only a few days later the car decided to break down again and it turned out the valves had gone again and so had the pistons. The problem now is the car has been sat on BMW forecourt since october 2010 it has been stripped and has rusted , it is in poor condition and they are refusing to pay for all of the work. By the way it turns out the big end has gone !! . We are only half way through the payments on finance and we are struggling as this stress had caused my husband to have a big heart attack in february. The finance company have no interest in what we have to say and neither does the head office of BMW . they have offered to cover the cost of the valves but we still have to find £900 ( this we don't have ) I have got ombudsman involved and they say BMW are not at fault as the car is fit for purpose and basically blaming it on our usage because it is a driving school car. We are now at a loss of what to do. I will be ringing Trading standards as they have given me so much advice ,. In the mean time we had to purchase another car because it was our only means of income. This was our lively hood and we are gradually losing everything over one car. I really urgently need some help and advice before we lose our home over this. We have been adviced to carry with the finance payments meaning we are paying over £200 a month for a car we can't use. I am wanting to claim for the payments that was made on the car when we have not used it and for the monies back for the car repairs as we know we are not at fault.