Greetings to all you fellow residents of Dell Hell. I'm trying to get warranty repairs done, and the tech support guy is making two points that I don't agree with:
1) if the warranty is in force when the machine is collected, but it expires while it's at the Dell service centre, the customer has to pay for the repair
2) batteries and rubber feet are consumables, and the warranty only covers them for 6 months.
I have Next Business Day cover for my machine (an Alienware M11X). But I can't find any documents on the Dell site which say what the terms are.
To complicate matte