Hello, Long time I have been here .. just quick update on this matter... I still getting the letters from them .. they failed to provide a copy of my contract made online... responding to my letters every 3 months now, and every letter is total ignorance to my questions.. .Anyway, last one is all about giving my details to debt collectors if I won't pay... I guest the court is out of their minds now I'm sending my last letter to them and because I moved to abroad I will not be getting treats from them any more longer, I hope. Good Luck to everyone fighting !

Oh... this company is not giving up . .. 2 years now I still getting the treats from them with total ignorance in previous discussions I had with them.. . I can only say stay strong and don't give up ! and of course thanks to the guys giving us a helping hand;)

Thank you once again Slick132! I will do so.

Hello, Got the answer to my last letter above! No good news just arguments once again . ... Just will mention few things from long letter: ''We have previously advised you that no physical document exists that can be considered a contract, as the agreement was entered into online. We have already sent you a copy of the terms and conditions that related to this agreement, and if you required we can send you a copy of all of the personal data transmitted at the time of joining. We have not don't so previously as this seemed redundant, since at no point have disputed entering into this agreement. '' ''Finally we still fail to see any precedent set by the Ashbourne case that can be applied here. As previously stated, the majority of the rulings related specifically to the terms within Ashbourne Management Services Ltd's agreements. Your agreement does not contain the same terms, and therefore this ruling does not apply.'' Arggh... and more: '' We confirm once again, that Flex Lifestyle have advised that they have no record of any request to cancel from you. Nor do harlands, who wrote to you repeatedly without any response. If you had canceled at the time, why did you not dispute the demands sent to you in November and December 2010 ?'' I would have but i got no letters till 2011. As usual they disappeared and appeared on the time when it was comfortable to them and blaming me for being irresponsible. More, The Gym been informed, they got the doctors letters ( originals). But again it is not that easy to prove. No sure how to win this argument with them.

Thank you Sclick132! Lets see what they will say this time!

Hi Slick132, yes i got a letter from them giving me time to pay and they send me a draft letter of claim form as I understand court claim letter. I think the same as others mentioned before. The amount is still the same but it will increase £50 more if they will send the claim to court. So now I have time till 5th of November to get back to them . Thanks for your help Slick132!

Hi, I did used my computer at home, I have not see the terms & conditions till CRS send me a copy and told me that on the gym's website they have the terms and conditions, then I checked it it was nothing on still and they explained that the gym is changing ownerships or something like that so for this reason t&m is not available. Thank you very much !

hmmm... so what should I write to them now? Slick132 any ideas? Because I don't really know what to tell them any more. Should I ask for my contract agreement again?

They didn't send me anything just after few months I got letter from CRS asking for money.

Slick 132, I joined Flex Lifestyles Gym. rdm2006, They saying they can provide online application because it is not possible. I went to talk with them within a week after my injury. I'll have a look at OFT. Thanks

Hi Slick123, Thank you for your support. I don't know what to replay to them anymore. They claim that Gym don't know anything about me asking to cancel my membership year ago. I have no prove on this. The problem is that I gave my original paperwork to the Gym when I had injuries and so they claim I haven't done anything about the situation and that they can back date it my injuries. I clearly could went back to the doctor in march but they didn't get back to me for few months so all situation got delayed to the end. arrhh... what else can I do? Thanks

Hello again, I got 2 full A4 pages replay back to my last letter send to them! Not sure where to start. Just will mention few things. First, to statement :'you demanded payment of £865 and £445 and, more recently £408' their answer to this :' We whole refute your allegation that we have requested £865.00 from you in regards to this matter, and request you justify this statement as to when, and by what method this was communicates to you. We can however, supply a breakdown of the other two balances. We initially contacted you for payment of &445.00 consisting of: 11 x £25.00 unpaid membership fees = £275.00 2x £25.00 administration charges( applied in line with item 7 of the terms of your agreement) =£50.00 £117.00 collection fees ( applied t 30% plus VAT in line with Item 9 of the terms of your agreement) Just little reminder.. first letter I received from them was the £865, it is when after my first letter to them it was reduced in nearly half and now they talking that they don't know anything about it and I have not see terms and condition till they actually send me a copy. New balance of £408.00 consist they say:' 10 x £25.00 unpaid membership fees =£250, 2x £25.00 administration charges =£50.00, £108.00 collection fees. Follows: 'You have stated ' In case you are trying to make me pay any admin or penalty fees, these are not contractually enforceable.' We must advise that penalty fees are not contractually enforceable, but OFT guidelines, government legislation, all of the courts we have visited and many years of experience tell us that our administration charges are completely legitimate and enforceable.' Any way it is on and on of explanation ... I thinking to pay now because it doesn't feel it is gonna go to any good end. It looks like this company knows how to play with people around, and they know what they doing. My advise not to pay first amount they tell you as you can over pay a lot.

Thank you Slick132! I have paid nothing to them. I 'll let you know what they will say next.

further to your letter of 30th august 2011, we wish to confirm that the evidence you have provided is sufficient to support your request for cancellation on medical grounds. As previously advised , cancellation cannot be backdated, and is therefore effective from the date that sufficient evidence is received (2nd September 2011). At the time only one payment of your original agreement was yet to become due (14th September 2011) and as such £25.00 membership fees were removed from your balance, and a further £9.00 of our membership fees as proportionate reduction. You remain liable, however, for the remaining balance of £408.00 So so mad and angry.... After all they slow down the process so they can push it to the end of my contract, and know they saying that they can not back date it .. I was able to use gym for few days.. never possibly be able to come back, cannot even run with my child. Still going to physiotherapy as the exercise were put together wrongly for me back at he gym last year. Not sure what to do know! PLS PLS PLS HELP!

hmm... they don't mention illnesses in the T&C's at all, should I ask them to explain how the £445 adds up ? Staff just told me that it's all fine as it been just few days they will take one months pay and stop the contract, but clearly it didn't happened.