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  1. I had word back from Persimmons. They have changed their tune and decided to send a roofer around, who has now confirmed it's not them who are at fault Reason: Due to the Solar Panel being a different type, and because we moved into Phase 1, the panels have since changed and Persimmons roofers fit them the Roofer has now reported back to Persimmons, and they in turn have got in touch with the Solar company, and we are now waiting on the next step I think the Email which I sent them had kicked them into gear... I sent 'if there was to be a fire in the loft (water and elec don't mix) and an investigation team find its the way the panels were fitted, then it's not going to look good for them!
  2. Seems we have around 4-5 people now with the same issues. Going to contact the company on Monday morning who fitted the Panels, and take it from there. See if we can get them back to do a survey I’ll update here once I’ve found out
  3. It’s in writing what another household just sent me, we have a Facebook Page for our new build site. I spoke with one of the guys who previously spoke about an issue a roofer noticed. it looks to me like it may be what is wrong, it the flashing is fitted under and not over, I presume this is where the water is getting in.
  4. I spoke with one of the guys who had an issue on their panel, and this was his reply “We had moved into the house and some weeks later there were guys installing the roof and solar panels on the new build across the road. I saw one of the solar installers looking over at our roof shaking his head. At his lunch break he came to my door and told me the flashing kit for the solar panels had been installed upside down with the upper section overlap going under rather than over the lower part. I called persimmons and in a first the site manager came straight down and the roofer showed him what was wrong. They came back days later and ripped out the old flashing and installed a new one, the correct way around”
  5. As always, thank you BankFodder for your reply. Ok so from a new build we have 6 years to report an issue, and that 2 years which Persimmons offer, isn’t worth the paper it’s written on? The other people in the estate aren’t on here, but I will convey anything which we have talked about to them. Yes I have also thought that due to other people having the same issue then it’s better in numbers because it’s not a “one off” so to speak, but you say a more scatter approach would be better? Are my statutory rights the same as buying a TV for example, if the TV develops a fault after 2 years then it’s not fit for purpose as it should in theory last a much longer? I have not had an independent survey done, I’m going to find out who once I’ve heard back from Persimmons
  6. Hi Guys, We moved into a Persimmons new build around 26/02/2018, and like any other new builds we had plenty of snags to deal with. Persimmons we’re actually pretty good and rectified them all and did their best with all their available trades. During this time we had a 2 year warranty to help us rectify anything. Now forward to a few months ago, we have spotted brown patches on our 4th bedroom ceiling, right below where the solar panels are fitted on the exterior of our front roof. I went up to the left a few months ago and was able to see exactly where the water was coming in from, we lay an old car boot liner on the insulation to catch any further drops of water during rain spells. We’ve been told a few other people have had their Solar Panels checked and apparently either the panels were fitted incorrectly or the flashing was fitted upside down. I immediately got the ball rolling and contacted Persimmons, but they have turned us away, saying the 2 year warranty ended 26/02/2020, and directed us to the 10 year building warranty, we don’t want to touch that because ‘Premier’ want a £1000 excess to be paid first, but why should we when it’s not our fault. I presume the first things first and find out if the panels are indeed fitted incorrectly, if this is proven, do we have a leg to stand on and get Persimmons to rectify the issues as the fault lies when it was fitted on build date? Any companies who do independent surveys on solar panels?
  7. Good idea, and yes will ensure I have confirmed Email stating that Just found their Terms https://www.swanswaygarages.com/site/terms-and-conditions/
  8. I’m sure it will be fine, it’s just their sales tactics which are pushy due to commission. just thought it was a bit harsh never say never tho…
  9. It’s an actual Audi Dealership in England, and yes buying a used Q7 2018 Distance is around 300 miles, if anything goes wrong Audi provide 1 year used and approved warranty, which can be sorted if anything goes wrong at any Dealership. So distance is not a worry when trying to get things sorted, if that happens.
  10. The £500 deposit will be paid by either a credit card or debit card as I live in Scotland, and the car is in England
  11. Thanks BankFodder, I will ensure an email is replied, from them, stating confirmation it’s part payment towards the car. If I do change my mind, and the payment was towards the car, what would be the process in claiming back the £500 paid on either a Debit Card or Credit Card? Do I just contact my card company and ask for a chargeback? Nope not yet, but I will do
  12. Hi Guys, We live in Scotland and have seen a nice Q7 in England, but the Sales guys has replied back saying they need a 'Non Refundable £500 deposit’ to hold the car so none of the other sales reps gets their hands on it. I haven’t seen any videos of the car yet as it’s still being prepped, but the details have been uploaded on the Audi website (but with no picture). Quote from Audi Sales in Email: 'We don’t have any refundable deposits taken unfortunately any deposit we take is to buy the car & therefore non-refundable' and 'We have two options either wait until I can get the video & risk having a colleague of mine sell the car or place a deposit to purchase the vehicle of £500. The only way this £500 would be returned is if the car is mis described' Now having spoken to my pal who works for Audi in Scotland, he said this "is Illegal" and Audi can't keep a £500 deposit, "they can't keep a deposit if a customer changes their mind". I also did call Audi Office, and they advised that’s due to all the dealerships being franchise, they can basically make up their own terms… Why the hell are Audi doing this, and are they breaking the law? Do I have rights with distance selling regulations, and if I pay the £500 deposit on Credit Card, will the CC company take my side even though the transaction wasn’t fraudulent if we decide to change our mind so we have cover? Thanks all
  13. Hello everyone, I am presently working for an Offshore company, which is based in Denmark, but I am working in Holland (LOA and Contract is Danish) The company has just recently made around 200-300 Offshore redundancies and about 170 Onshore, to balance the books, and due to Rigs being stacked and contracts not being renewed. We (our Rig) is fine just now due to a lot of ongoing work with the Dutch Client, so nothing will happen with us until at least the start if 2021 if anything. Our work schedule has our Rig fully manned till that time, but...never say never and I am really worried about my Mortgage and Loan Payments should the start of 2021 display the signs of bad things to come. A few years ago I was working for the same company, but my Contract / LOA was through Guernsey and paying UK Tax and Social Security. During that time I was able to pay into an Income Protection Insurance plan, this covered my Mortgage, Loan and Credit Cards should the need arise due to redundancy for a period of 12 months only, which I thought was a fantastic safety net should it be required. As I’m now not paying into the UK Tax system, and working in Holland but still living in the UK, would anyone know of an Insurance Company which would cover me? May be a shot in the dark, but thought I would try on here for advise and hope. Forgot to mention: ‘Are there any Insurance Companies anyone has used that don’t care if you pay into the UK Tax Economy but as long as you are a UK Resident? Hope everyone is starting safe, and thanks.
  14. Hi guys, Story goes, Back in December 2016 I called up the body which were dealing with the transaction move from CSA to the the 'Child Maintenance Service' questions, what they told me then led me to call the CSA From 21 Oct 2015 I was officially out of the UK and not contributing to the Tax system as I was now working in Denmark. I was still paying the same assessed money as I was told to until I called up about the above proceeding move between the 2 companies. The agent from the CSA told me because I was now working out of the UK and getting paid from Guernsey there would be a NIL assessment because they could not assess what payments I should making. So in theory I was still paying their calculation for around 14 months, which I didn't need to do, but this doesn't bother me, I was still contributing to my child and taking the responsible thing to do. Now during all these years I have always, when calling CSA, asked them to clearly check and confirm what I was paying was correct and everything was up to date, I never missed one payment and always kept to the agreed standing order for all the years. I also received a few statements of what I had paid and my future payments dates. There was a time previous that they did an assessment on me as I returned back into the UK a good few years ago and I had arrears to pay off which I did at £410 and then once they were paid off I then started to pay £310. This was all calculated out for me and I have the documents in my folder of all the breakdowns and payment structure When I called up in December she told me that as of December I would not have to pay anything due to the Nil assessment (working in DK) but I told her I would still like to keep paying, which I am doing straight into her account, the mother agreed and sent her bank details to the CSA which were then fwd onto me, payments are still going smooth. (I also have a letter from the Child Support which stating I am due £0.00 from December) Until yesterday, I came home to a letter from the CSA demanding over £1000, they state in the letter (attached) "we transferred the money to the Secretary of State, rather than the parent with care" Has anyone else experienced this and due to their blunder (I presume), they don't even send a break down of where this money is due from dates etc, it's like someone coming to my front door and saying, "Sorry buy you're due me £1000, pay up now!" Please can anyone help? I'm thinking of writing a letter back explaining all the conversations I had with previous agents asking for a confirmation of balance and the fact I have have it in B&W I was due £0 from December, how can they now go back? I am also thinking of visiting my Solicitor regarding this, just mad that this should have all been taken care of CSA just makes my head boil !! CSA DEMAND 2.pdf
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