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About snoozer

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  1. Thanks for the advice Locutus. The information differs to that which O2 gave me regarding signal, etc and is all I've had to go on. I have no interest in taking legal action, I just want what was offered to be honoured and to be treated like a valued customer. No too much to ask I think. I have emailed the complaints review service and will see how it goes. Thanks again!
  2. I have had a mobile phone contract with O2 for approximately 9 years. I have always paid my bills in full, on time and not given O2 any reason for complaint. I have always had the same 2G sim card throughout several contract renewals and different phones. My phone recently started showing a “sim error”, I thought nothing of it for the first few times and simply cleaned off the card, re-inserted it and carried on, the phone would be fine for the next day or so. I decided to contact O2 as I thought that the sim card may need replacing and this would most likely solve the p
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