Thank you to all that replied I emailed the ceo and yesterday received a email they admit that the wrong price plan was applied to the account and will refund all charges and put in place the price plan I was sold. And I have now downloaded a call recorder ap Thanks for all your help

I recently took out a new mobile phone contract I had a very long conversation with a salesperson explaining that the most important factor was ulimited internet as it was for my son, she told me about two plans i selected the latter and thought no more about it untill a few weeks later on checking my account I relised that there charges and discovered that the unlimited internet was in fact 250mb a month. So I contacted customer services to sort it all out and there my problems began I was sent round and round in circles was told they dont have a department that I can talk to and a team leader would contact me I am still waiting so i tried twitter and the nice customer services people there answer once a day with another question until a whole week and a bit has passed still no resloution or indeed a address where I can write to to complain have spent most of the morning on the phone only to be told that they are not allowed to give me the address only a team leader can do that and someone will call me back! and I can upgrade the contract is there anybody out there that can help with a address have tried calling emailing and twitter and still no joy from Tmobile.