Thanks for the replies guys - I know how irritating it can be when someone pops up on a forum and asks questions that have been asked a hundred times before - but receiving these letters caused me to seek a reassurance and a virtual 'arm round the shoulder', so to speak. From reading the link, it seems that these letters are tantamount to harrassment. I'm not sure if this is a normal reaction, but my anger in this is not directed at TPS, as I see them as doing whatever it is they do to earn money - but rather, I am angrier at the retailer (Pets at Home) for thinking that this is somehow an acceptable way to treat a customer who has just spent a considerable sum on their premises. As a consequence they have lost a regular, repeat customer who will now purchase the product online. Again, Thanks for the replies.

Hi all; I'm in the same boat! Am now on our second letter from TPS - which claims that failure to pay could affect our credit rating. In short, overstayed 5 minutes in a car park beyond the 90 minutes free parking after spending over 100 quid in store...so feel highly aggreived as was a genuine customer and not abusing the free parking per se. The letter is addressed to my wife as the registered keeper, but she wasnt even in the country at the time and the photos from entry/exit gates dont show the driver (me). I know that all will probably say that the advice remains the same - IGNORE - but as the letters come in, I just need reassurance that ignoring remains the best advice....?