Wondering if you can help me.
I recently purchased an outdoor table at Asda,
After spending £125 on this outdoor table, it wouldn't fit in my car in the box, so the asda staff kindly took it out of the box and put it in my car.
Getting rid of the box, and apparently the instructions with it too.
A few weeks after setting the table up outside, it rained for the first time, and the "outdoor" table started to rust on top where the metal mesh is, im not sure why as its all painted and sealed, but it has!
After seeing this, i emailed asda via their website and advised of the above.
They suggested a couple of things such as, i should have kept the box ( despite the fact that it wouldn't fit in my car!)
And that after keeping the box, i should store it suitably, in the cardboard box (which would involve taking the table and chairs down (took at least 2 hours to put it up properly) and then put it back up when its stopped raining.
Their main defense was that on the box it has a warning stating that it should be suitably covered/protected. I argued that an outdoor table shouldn't go rusty when left outdoors
I advised them that i didn't have the box and therefore could not see the warning on this box.
Again they advised that there was nothing else they could do, due to this warning.
I have emailed at least 4 times, asking to speak to a manager, and still get the same response.
So im here, asking for what the next steps i can take are?
Is there some ombudsman for the supermarkets that i can compain to?
Also i paid for this on a visa debit card, i understand that offers some protection with chargebacks for faulty goods?
Anyone help me