Hi All, Newbie with 1st post. I took back an item to B&Q just over 12 months ago (5th May 2010) and received a credit note from them for £40. I have just found the credit note and guess what there is an expiry date of 5th May 2011, Nooooo! I contacted B&Q customers service via email and they sent this response:- "All of our credit notes have an expiry date clearly printed on them detailing a twelve month expiry period. Unfortunately we cannot offer you the value of the credit note, as we feel this is an adequate amount of time to cover any circumstances that may occur. The terms and conditions are also printed clearly on the credit note explaining that this will expire. We are very sorry that you have had reason to complain but trust that this now clarifies our position on the matter." I believe that the £40 credit is still my money and B&Q still owe me this. Is this email is a "fob off" email designed to try and stop me pursuing this any further and what do I do next? Your help is much appreciated. Jonah (fingers crossed!)