I had to register for this..... I do believe she said the first year was fine then lost connection, not signal, and if they are unwilling to help her resolve her issue then under the sales of goods act the product is no longer fit for purpose. Also regarding your tiff with OrangePrimate I'm guessing your an old timer so I'll be gentle. Looking at the development of some SIM technologies does not make you an expert with Port Authorisation Codes and how networks deal with them. If you have never worked for an network or a manufacturer what experience would you be talking about? oh do you mean the listening in to conversations is shops you mentioned about? hmmmm (in a whisper) pssssst not sure that counts!!