Hi there, I'm sorry you're unhappy with our services. Please email us through the CPP website with your contact details and a brief outline of your issue and we’ll try and resolve any problems. Thank you. CPP Customer Services

I’m really sorry we’ve still been unable to help you. I know we keep asking, and probably sound like a stuck record, but without your details we can’t access your case to put you in touch with a dedicated Fraud Expert who can talk you through next steps. Please can you send us a direct message with your contact details – or even just your policy number - so we have the opportunity to talk to you? If you feel you wish to pursue another course of action we of course respect your decision.

It is another team within the business that handle our cases so we don't have this lady's details for us to comment on her specific case. For data security we need her to contact us so that we can then contact her and discuss next steps.

It is another team within the business that handle our cases so we don't have this lady's details for us to comment on her specific case. For data security we need her to contact us so that we can then contact her and discuss next steps.

Hi there I'm really sorry you're unhappy with the service you received when you called our helpline. CPP would really like another opportunity to speak to you to work out your next steps and see what we can do to help. Please can you send contact details in a private message through this Forum so that we can get in touch? Kind regards CPPGroup

Hi there, It sounds like you are having a completely terrible time and we’d like to try and help. We’ve mentioned your case to our Personal Fraud Experts so they’re expecting your call – please give them a ring on 0844 848 2944‡. Thanks The CPP Identity Safe team ‡ For BT residential customers, calls will cost no more than 6p per minute, plus 12p call set-up (current at February 2011).