i have been waiting for almost 8 months for a reply from thomas cook. abta have sent me the reply they received from thomas cook litigation executive from their customer legal department which was packed with lies. they even said they had paid us compensation but we have not even received a letter only an ackowledgement. at the moment i have sent thomas cook the 14 day pre arbitration form so we will see if this warrants a response. i will not give up.