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Noahsark

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  1. DonkeyB, how is this........................ Following on from our conversation today, Tuesday 07th May 2013 regarding your intention to debit my bank account for £150 for the alleged non-cancellation of a van hire scheduled for collection on Saturday 04th May 2013. I arrived at 15:00 on Saturday 04th May to collect the van to find the premises closed. I have no knowledge of any conversation with any of the Drivestyle team where I was advised of the closing hours for a Saturday. You also suggested that someone phoned me at 11:30 on Saturday to advise me of the closing hours; I did not receive this telephone call, and there is no missed call on my mobile’s call history for the date in question. I doubt you’ll be able to provide evidence to the contrary. I supplied my bank debit card details to Drivestyle for the required deposit that would have been taken upon collection of the van in the event that the van was returned damaged. I did not authorise Drivestyle to use my bank debit card in any other circumstance. I did not sign any contract for the van hire, the van hire did not go ahead and therefore you had no authority to debit my bank account. If you fail to give me an immediate refund I will be contacting Trading Standards and Action Fraud to take this matter further.
  2. Thanks for your advice. Is there a standard "letter before action" template that I could use?
  3. Actually, it’s not, but that’s another issue altogether. In any event, it would only be authorisation for services supplied under a contract, not services that weren’t supplied under no contract. I would suggest a letter before action to the trader demanding a refund, as well as contacting your bank for advice. Not sure you’d be able to get a chargeback on this, given you gave them your CSC. but worth raising the issue. You might also ask them for a recording of the call to prove their case – bet they don’t have one. And also contact your local Trading Standards office.
  4. No I didn't sign anything. It was all done over the phone by me a woman using my dad debit card. He said that giving the 3 digit number from the back is authorisation.
  5. Hello, I booked a self drive van hire and was due to collect on Sat 04/05/13. At the time of the booking the retailer took my card details for a holding deposit of £250 should the vehicle be returned with damage etc I arrived at 15:00 to collect the vehicle and the retailer was closed. On Tuesday 07/05/13 the retailer telephoned to inform me that he had taken full payment of £150 for the van hire because he says I didn’t cancel. I said that I arrived at 15:00 he says he told me he shut at 12:00. I said regardless of the mix up I did not authorise him to use my card details for payment. He said that becuase I didn’t cancel I own him payment in full. Is this right?
  6. Hi, I receiveed a letter this weekend, but it just says that I need to call them. It doesn't indicate what they are going to do. they don't pick up so I am waiting for them to return my call. I will update this thread when I know something. Toni
  7. How does this sound for a genuinelly sorry letter? On 17th May 2011 I had a really busy day and work, and was unavoidably 40 minutes late leaving the office, I practically ran from Old Street to Farringdon which is just over a mile in distance to get a train as I needed to get back home at collect my daughters age 6 and 7 at 19:00 from their Girls Brigade club. I got the 17:57 from Farringdon which was packed. I was feeling faint and much stressed at the thought of not getting home in time to collect my girls, I was on the first coach of which was half was for first class passengers. I do know how wrong it is to sit in first class without a valid ticket, but I was genuinely feeling ill, I had worked through lunch & hadn’t eaten, and what with the run to get to Farringdon I felt faint & queasy. I needed some space so that I could try to arrange for someone to step in and collect my children. I sat in first class with every intention of moving to economy once the train emptied at St Albans. When we got to St Albans I was busy texting/phoning trying to see if anyone could help me, everyone else moved out of the carriage I was about to move when the inspector got on. The inspector disagreed with my explanation he then CAUTIONED me like I was a criminal and asked me loads of questions. I’ve been using this train line since 2003 and I have never been in trouble with the FCC or the law before, I purchase an annual season ticket year in year out. I never sit in first class I always get a seat on my normal 16:57. I was polite gave all the information that was asked for even though the inspector was clearly trying to intimidate me, he even suggested that CCTV would be looked at to see how ill I was. I am so sorry that I made the decision to sit in first class that day, I would be so grateful if you could show leniency on this occasion and allow me to pay any administration costs that you may have incurred so that I can avoid this matter going to court. A criminal record would not bode well with my employers (Post Office Ltd), also I & my husband are on a Debt Management Plan and I am the main income earner so I really can not risk losing my job. The implication of this matter going to court would be absolutely devastating for my family.
  8. Thank you to everyone who as posted advice on this thread, I have now received my letter which I have attached. Would appreciate some thoughs on an appropriuate response. Many Thanks
  9. Hello, I am worrying myself sick and would be very greatful for any advice. I had a really busy day and work today, was 40 minutes late leaving th office, practically ran from Old Street to Farringdon to get a train as I needed t get back home at collect my eldest child age 6 at 19:00. I got the 17:57 from Farringdon which was packed, very packed, it was the first coach so there was a choice of get squashed or go in to first class. I was feeling faint and very stressed at the thought of not getting home in time. I have a annual season ticket and knew it was wrong but I sat in first class with every intention of getting out 2 stops later when seats were free in standard. The inspectors got on, I admitted I was wrong explained that I was feeling ill and had planned to move when there were free seats, they disagreed and said they I was only going to move because I saw them. He then CAUTIONED me like I was a criminal asked me loads of questions. Why I hadn't got off etc if I was feeling ill, I explained I had to get home to collect my child. I have never been in trouble with the FCC or the law before, I only use my ticket for 3 days of the week but still pay the full £3300 pa. I never sit in first class I always get a seat on my normal 16:57. I was polite gave all the information that was asked for even though the inspector was clearly trying to intimidate me, he even suggested that CCTV would be looked at to see how ill I was. I've been googling, and the outcome looks very scarey, prison and £1000. Can someone please tell me what will be the likely outcome for me and what I should do? Also I can not have a criminal record with my employer and am the main income earner at home. Am very scared.
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