Hi, the 30 days has now elapsed and the outstanding statement and T&C haven't arrived. Acopy of the original agreement did eventually show up beyond the allowed time frame. Link Financial have rung today wanting to discuss monthly payments after originally telling me that wasn't an option. Am I right in thinking they have defaulted and , if so, what should my response be? Do I enter into negotiation about monthly repayments or address the default situation (and how) ? thanks

Hi Folks, I have now received a letter dated 21st june from Link worded thus; Thankyou for your letter dated 8/6/11 received at our offices on 20/6/11. We confirm that a copy of the agreement was sent to you on 15th June ( the letter is dated 15th June but has taken 7 days to arrive and my request was sent by recorded delivery so I doubt it has really taken 12 days to arrive! ). Please confirm your payment proposal for the account by return. If you have any questions or queries in relation to this letter please feel free to contact a member of the Business Support team on 0207 7932698 or one of our account officers on 0800 0644499 who will be pleased to offer any assistance in this matter that they can. Now, they have sent a copy of the original fixed loan agreement signed by us with GE money but not a statement or T&Cs. Also, prior to me insisting to communication by letter only they verbally told me that I was NOT eligible for a repyment schedule as I am a home owner. They verbally declined my offer to continue payments as per the GE Money arrangement. So my questions are 1 - as I havent received a copy of the statement and T&Cs am I within my rights to ignore them or should I prompt them. 2- As they have made their position clear, albeit verbally,and the only written reference to figures was to suggest that I had "offered" to pay a one-off lump sum of £8,500 (a reversal of the truth as they, in fact, verbally offered it to me to avoid court action) how, if at all, should I respond? Do I remind them of their stated position and ask them top retract it so we can negotiate on a repayment schedule or simply make an offer or ignore them completely? I await enlightenment and thanks for guidance to date.

Thanks DX. Do we need to inform them of their need to supply a statement of account and T & C's or do nothing as they should already know this? In the mean time if they should contact us for any other reason should we just ignore them or bring to their attention their obligation?

Hi folks, The requested CCA has now arrived, within the 30 days. In itself there are no issues as it is clearly recognisable as the Fixed - Sum Loan Agreement regulated by the Consumer Credit Act 1974 that we signed with the OC on 31st aug 2008. However, I cant remember where I read it and the exact content but I thought they were required to provide more info such as a record of payments made to date etc. The copy they have sent is page 1 of 2 (top copy ). Can you tell me whether they are playing ball or ,if not, what is incorrect and in each case what our next step should be. Cheers in advance.

Hi Ash, thanks for your reply. For clarification we understand that a CCA should be received within 12 days of their receipt of request. Does that mean 12 working days allowing for arrival with them? Alternatively is it just 12 calendar days? If the CCA does not arrive with us in that time frame where does that leave us and what should we do next? Thanks

Hi, Pardon my stupidity - whats an OC? I am guessing its the original company with whom we held the account. in this case it would be GE Money. I haven't requested in writing to date. They did advise verbally but only at the time that I had rung them to make a payment. it was then that they told me they had sold the account on.

Link.pdf All correspondence with link to date. Regards

hi, A Link financial rep has said this verbally over the phone. When asked to put it in writing the only part they would commit to print was the 8.5K bit. I have demanded the "threatening" bits in writing and have refused to speak to them by phone unless they comply. I have CCAed them and, as a reply, I have received a postcard kind of thing in the post today asking me to call them urgently. I am going to reply by letter re-iterating my requests and refusal to verbally communicate until they do comply. ta

Yes. i have done that

Hi, There is no PPI. the interest they are saying they will add on to the outstanding amount is their calculation of the interest applicable to the full life of the loan. They afre making a figure of approx 11k into 19k. All this can be resolved with a "one off " payment of 8.5K. This has to be paid by end of May or 10% by end of may and balance by end of June to prevent court action.

Hi Can they sue me for the full outstanding amount of the loan PLUS all the interest attributed to the life of the loan? ta

Hi, i initially found out when I rang GE to make my monthly payment. They informed me they had sold the debt and gave me the number. Link told me by phone that a letter was on its way. they offered me the reduced one off payment at that point, told me court action would follow if I failed to pay by the due date and said I wasnt eligible for a repayment plan. I demanded this in writing. the replied only mentioning the "offer" but worded it that i had made the offer. ta

Hi Folks, Looking for a bit of advice. My GE Money loan arrangement has been acquired by Link financial. I was making an agreed monthly repayment to GE but Link tell me the debt is now payable in full. They "generously" have offered a sizeable but reduced figure for settling by the end of May. They tell me that failure to comply will result in legal action at which point they will sue for the full amount plus all the interest applicable to the complete lifetime of the loan. This amount, in total, is approx 8k greater that the current owed balance. They tell me that a repayment plan is not an option as I am a homeowner. I have already requested these verbal offers/demands/threats in writing. They have replied with a letter only mentioning the one-off payment offer but wording it as if to suggest I made the offer. I have responded by recorded mail to request the other points in writing and to correct the inference stated. Can they legitimately expect a one - off payment and take a legal route if I don't settle? Can they refuse to negotiate on a repayment plan? Best advice on which bodies to approach apart from CAB who are elusive and slow. Cheers