My dad and I were drawn to the mini, simply because 1) less depreciation in resale value 2) it is under BMW and with all their advertising one how simple it is to own a car is; e.g. there is MINI insurance, MINI tyre insurance, MINI shortfall Later would you realise that MINI insurance isn't after all under MINI, in fact it is split into two branches. It cost me around 45 mins to eventually track down which insurance company my policy was with. I called the agent, he was clueless. - you have to always remember they only do SALES, not just SALES, but NEW CAR SALES. They are so hyped up on their sales at Park Lane, London, that even after explaining that I am new how car sales is handled in the UK and I am also interested in Used Cars, I was not told that there are two separate departments - one sales, and the other used and only found out after paying for the car. During a session of putting up a quotation for the car, I was told, since you don't have space at home to keep the standard tyres when you need a change of winter tyres, we will just fit the winter tyres on for you. Because of this, I only took up a 2-yr tyre insurance. When winter came, I received a call, that I would need to change to the winter tyres. I was confused. Than he explained with much excitement that they could provide such a service, as long as I had take out a tyre insurance, the tyres will be kept at the garage.......I asked why wasn't I told about such service, he explained once again the terms and conditions for the tyre insurance denying everything else. I feel very deceived. How on earth can a company sell itself as have seamless services and sales, when it is all so disjointed and departmentalised? Recently, car has a few scratches thanks to the motorists on the road... and was told to contact insurance and service dept. separately to find out how much I would need to pay. It is all very tiring... very disappointing. based on this : ranker.com/list/car-dealers-with-the-best-customer-service-2011 next round I will be heading to Merc

I sold my iMac on eBay, buyer pays using paypal and chose to collect the item from my place. He sent a friend who collected on his behalf. 18 hours after payment and handing over the computer, paypal and eBay emails me to say that he might be a fraud. eBay advises me to file a police report - the police officer refuses to open a case as he says it is paypal's obligations to handle the investigation. Paypal removed the payment and returned it to the unauthorised third party account holder, whom the fraudster had used to pay for my item. In the second week into "investigation", I was told that I won't be able to get any money back because I did not track the delivery. I argued, that it was an option provided by eBay to allow the buyer to collect in person. Paypal is insisting that according to their seller policy, I have had to have a tracking number for any sold items to confirm its delivery. eBay and paypal do not deny that they are owned and managed by the same operator. eBay is charging me a fee listing and argues that if I fail to pay it, I will have to contact eBay U.S to solve the matter. I've lost my computer, lost any form of payment, and eBay wants me to pay listing fees. Police says I reported the case too late and should have reported the matter when it happened - in which case, I did but the officer did not want to take the case down. I'm just wondering, what form of resolution can I get from all three parties? or shall I just move on? Optional Information: Province/Country relating to question : UK Already Tried: calling all four parties, paypal - ebay - police - fraudster himself.