Bought my wife an Acer laptop from TESCO'S for her xmas just over 5 months ago. Very pleased within that time. Last week she opened the screen up and turned on. On doing this, the screen was very dark could not see any of the icons. Phoned Tesco's and their Electrical helpline directed us to Acer, they then arranged for UPS to deliver the parcel to themselves to what we thought would be to repair it as it was still under warranty. All seemed okay until Acer called two days later/confirmed with an e-mail that they said the screen was damaged by ourselves and was thus not covered under the manufacturers warranty!! I was disgusted to say the least. They said although there is no visible damage the laptop could have been dropped or to much pressure has been placed on the screen. They then said I could have it fixed for £120.00 !! I rang back TESCO's and they then said I had to deal with ACER. What I want to know as I purchased the laptop from Tesco should I just take it back to them? It gets better!!! Having decided that I was not prepared to pay for the repair having been accused of damaging the laptop I asked Acer to just send the Acer back to me. Yep you know whats coming they want £55.00 to package and return it back to me. Shocking!!! Asked for the manager and he told me the same thing. I told him it was my property and I wanted it back ASAP. He then told me that I would have to call back today to see if thats possible... So at the moment I have no laptop..and Not really sure to go with this any help would be much appreciated... Many Thanks Graham....

Bought my wife an Acer laptop from TESCO'S for her xmas just over 5 months ago. Very pleased within that time. Last week she opened the screen up and turned on. On doing this, the screen was very dark could not see any of the icons. Phoned Tesco's and their Electrical helpline directed us to Acer, they then arranged for UPS to deliver the parcel to themselves to what we thought would be to repair it as it was still under warranty. All seemed okay until Acer called two days later/confirmed with an e-mail that they said the screen was damaged by ourselves and was thus not covered under the manufacturers warranty!! I was disgusted to say the least. They said although there is no visible damage the laptop could have been dropped or to much pressure has been placed on the screen. They then said I could have it fixed for £120.00 !! I rang back TESCO's and they then said I had to deal with ACER. What I want to know as I purchased the laptop from Tesco should I just take it back to them? It gets better!!! Having decided that I was not prepared to pay for the repair having been accused of damaging the laptop I asked Acer to just send the Acer back to me. Yep you know whats coming they want £55.00 to package and return it back to me. Shocking!!! Asked for the manager and he told me the same thing. I told him it was my property and I wanted it back ASAP. He then told me that I would have to call back today to see if thats possible... So at the moment I have no laptop..and Not really sure to go with this any help would be much appreciated... Many Thanks Graham....