I will be very blunt but honest.... If they are saying there is water damage, there is. To anyone here who states that water damage would not effect a fan, I doubt they have ever seen a motherboard or know the first basis of electronic engineering. If you have house insurance that covers accidental damage, claim under that, if you do not, I am afraid you will have to pay for an engineer to certify the damage is not there. As for the statement that they would fix it if within six months, that is fully correct and within the law. It is assumed during the first six months that a fault is down to the manufacturer - which the retailer takes responsibility for that. After this period it is up to the consumer to prove that there is a manufacturing fault. In this case, the retailer has inspected the item and found proof that the item was damaged after manufacture. If you push, they will probably send it to HP, but be aware that HP will charge you if you then want the item back and there is no manufacturing fault. If you believe that the item was not water damaged, get the item back and have it independently verified, but be aware that motherboards have special materials on them which change colour if there has been water damage. To qualify this response, I am an electronic engineer.

In the interests of disclosure I work for Currys and have worked as an insurance claims handler, both are relevant to what I am about to say. Currys provides exceptional customer service. The most important thing for every employee is to ensure there is a solution that is in the customers interests as well as the companies. Currys is not a charity Of course Currys seeks to make a profit, and for the staff that are complaining about it, they need to get real in the world of business. I don't believe any customer believes we are not there to make money as well. FIVES, Knowhow and WEH are about building a relationship with customers for life We are aiming to tailor a solution for each customer where they are happy with the product and service they have received and want to come back to us. Staff are happy and believe in the products and company This is my personal experience. The squeaky wheel gets the grease, it is easy to moan, yet people do not naturally sing praises. Almost everyone I work with enjoys their job, of course there are targets and of course there are a few people that do not enjoy their job. They should leave, put bluntly. They are not suited to a sales/customer service job, and they only have one life so they should find a job they believe in and are happy in. I believe in WEH Firstly, there are two options - Premier or Club. Neither are warranties, they include parts and labour but are much more. Premier is the best value on almost all products, it is about 20% more expensive but is well worth it for many customers. I personally would take Premier, for example, when buying an oven as once a year the oven is professionally degreased and cleaned - this takes me hours, I am no professional. If I pay someone to do it it costs more than the cover, and I am also guaranteeing a completely free 7 day repair should anything go wrong. The service it provides is worth more than me than the warranty, that is a bonus. 'My Insurance will cover me' is unfortunately wrong. Let me tell you a little about insurance claims - one clause is very important - it is your responsibility to prove the damage and the 'specified risk' that caused it. A specified risk is for example 'storm' damage (this doesn't cover lightning, like you'd expect, it's specifically wind damage). So lets say a component on your TV blows, are you covered on insurance - only is a specified risk happened. (NO). So what about accidents - have you paid extra for Accidental Damage cover? Yes? You're still not covered. So let's assume you put a claim in for you 42" Panasonic 3D TV you bought a little while ago - but didn't take out any protection for, and the damage has been covered by a specified risk. Sorry, the value is over £500. We are nice in insurance so we're going to not make you prove it this specific time, but please pay the excess of £50/100/150, thank you, that will cover our costs over the next few months. We're then going to go straight to putting a note in your file saying 'Refer to ConMan'.... See, there is £1Bn every year in insurance fraud. ConMan is short for Conversation Management, we then go through a process of calling you up and contacting you at random times, often trying to catch you in bed etc. to try to catch you out if you're not telling the truth. This is going to take a few weeks. Oh, KPI's... biggest one for insurance claims handler - IRS (Instant Repudiation and Settlement)... Repudiation comes before settlement, says a lot. So we go through that whole process trying to catch you out and we can't, so it comes time to settle. But wait, you bought it how long ago? Well, you see, Insurance covers the value when the damage occurred, not when it was new. So now you're left with a couple of hundred pounds. But, we're bankers after all, you trust us no matter what - so we're going to get it back off you. Goodbye any no-claims discount, hello CUE - the Claims Underwriting Exchange. We pass on details of your claims to every insurance company, and you're losing your discount and your premiums going up. You can't look elsewhere cos they've all put the price up for you now - we're getting the money back. You're screwed, one way or another. So what about outside of the house, my laptop was dropped and got damaged? Did you specify it, pay additional cover through the insurance and send serial numbers beforehand? No? NO COVER. YES, we claw the money back. Sorry - the faults mechanical, thanks now go away. Sorry, it was a gradually occurring event, go away. Do I use my experience in insurance to try to change customers minds? No. Why not? Because the customer is not interested. Would I take WEH myself - yes. Why? It is worth it... is it because of the warranty? Is it hell, it's because it removes anger, stress and frustration and I know I will be able to get on with my life as quick as is possible. Is it right for everyone? Probably, I believe it is, but every person can make their own minds up... but it would be wrong not to try to offer the customer a great service that is significantly greater in many ways than insurance.