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ankur

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About ankur

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  1. Hello, I got a letter from these guys and didn't have any knowledge of the debts. I asked a friend about these and he told me to send a letter to them. So i decided to send them a letter as well as email requesting information about the debt and with in 2 days i got an email back. The letter i send was as follows Dear Sir/Madam, REF: You have contacted me regarding the account with the above reference number, which you claim is owed by myself. I would point out that I have no knowledge of any such debt being owed to Arrow Global Guernsey Limited. I am familiar with the CPUTR 2008 and the Office of Fair Trading’s Guidance on debt collection, which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question. Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment. I also draw your attention to your affiliate membership of the Credit Services Association (reg 183) which requires yourselves to be compliant with its codes of practice,which I am also fully conversant with. I would ask that no further contact be made concerning the above account unless you can provide evidence as to my liability for the debt in question. I await your written confirmation that this matter is now closed,together with a copy of your complaints procedure. Otherwise I will have no option but to make a complaint to Trading Standards and also inform the Office Of Fair Trading via Consumer Direct of your actions. I look forward to your reply. Yours faithfully The response i got back Arrow Global Dear Sir, Thank you for your email, of which the content has been noted. Unfortunately due to our company Information Security Policy I am unable to discuss an account via this method. However, I can confirm that this matter is now closed and will issue written confirmation today as well as ensuring our system is updated correctly. Please accept my sincere apologies for any inconvenience our actions may have caused and should you wish to discuss the matter further please feel free to contact me on 0800 1300 165 (opening times 9.00am – 5.00pm Monday to Friday). If you wish to make a formal complaint we ask that you submit this in writing to the address below Kind regards, Legal & Compliance tcorcoran@arrowglobal.net Tel: 0800 1300 165 Fax: 0845 459 4817 Belvedere 12 Booth Street Manchester M2 4AW
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