charlieh
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Out of warranty claim for Vauxhall Corsa camshaft
charlieh replied to tbourner's topic in General Motoring Issues
Hi, I'm a Corsa owner in Ireland (Republic). Bought my 05 car in 08 from an independent dealer. Had it serviced a couple of times by a friend - cash, no receipts. Camshaft snapped in oct 2010 - ended up with an 1700 euro (about 1400 Stg) repair bill - ouch. Got the letter from Opel Ireland (as Vauxhall are branded here) in Jan 2011 recommending me to bring the car in to get the camshaft bolts tightened\replaced. So, I started an email dialogue with Opel regarding what sort of goodwill gesture I could expect. I was told I was not entitled to anything as I did not have a service history. I explained that a regular service would not have found this problem, and that this was a known issue going back to early 2010 (i.e there were reports in various papers and webforums). I then asked for the MD and company address of Opel Ireland so I could start proceedings in the Small Claims court. I got a reply from Opel a couple of days later stating that they would be paying my repair bill in full. I received my refund yesterday. Happy days. Moral of the story is to stick to your guns, and don't take no for an answer. Consumer law is pretty similar between the Irish Republic and the UK so I think my experience could also apply to the UK.
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