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About hayleymatt

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  1. Thank you. I'll send my letter before action letter this week Well done btw H x Ps I am claiming £917.00 ;-)
  2. So far so good, I think! I received my statements within 2 weeks of requesting them. I then posted my letter asking for my charges back and received a letter saying they are looking into my complaint and aim to reply within 2 weeks...... has anybody else had this? i was expecting the standard ' not our problem' letter. should i write again saying that I know I am entilted to this money or wait for them to contact me? Any advice would be greaty appreaciated. H
  3. Hi Everyone, I'm new to this but have been lurking for a couple of weeks, I have received my statements and list of charges today, and am a little confused about overdraft usage fees, they seem to vary from £5 - £25. does anybody know why and can I claim for these? I do apologise if the answer to my query is on the site somewhere. I have read the FAQ's ( honest) Thank you.
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