right well they did nt turn up at 10 what an horrific day been so stressed totally wrong lets see what tomorrow will bring another stressed out day i can see if anyone still has any advice greatly appreciated reading other threads given us some great advice printed of and armed if we do get a call tomorrow and going to request to head office we pay at another store because the way we have been treated at cardiff has been totally disgusting and i really wish i had the foresight to record calls of these people if i had nt paid so much i d of told them where to go and i m going to highly recommend to all friends and family to never use brighthouse and hopefully word will hit a few people and stop any trauma to others

hi yes we do have last weeks payment but there sayin they won t accept it they want this weeks also that why we informed very nicely that we will be down on wednesday to pay both payments this is so upsetting i m to afraid to go to the door we ve never been in this position before

hi i don t no if any1 can help me we have a brighthouse account which is due every saturday this week we genuinely forgot to pay what with one thing and another we ve had them on the phone 2day threatening to be out at 10 tonight to get the goods as this is the time my partner finish s work they did not phone us we phoned them to say we will be down on wednesday to pay it not avoiding payment or anything the store manager has threatened us with the police coming in our home and all sorts really reall stressed and upset just don t no what to do any help gratefully appreciated