I sent my 1st letter to the Halifax on the 14th June, had reply today 24th as follows:
Dear Sir /Madam
Completion of Request For a List of Transactions and Charges
I acknowledge your letter requesting specific information on your account with us and confirm that copies of duplicate statements have been ordered and will be sent under seperate cover.
With regard to your request for information relating to manual intervention on your account, HBOS plc is under no statutory obligation to record this information and therefore, I am unable to assist further with your request.