This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Thanks, I did find it eventually, and very useful too.

Having seen an example of a a letter to the Halifax, I'm left wondering why this commences with a request for copies of bank statements. Is this only necessary when these are not retained by the account holder? I have kept all my statements going back to the opening of my account (2 years) and, lately, all the online statements issued. So I assume that I wouldn't need to ask for copies. I am able to identify each of the charges extracted by the bank, so it would seem better to highlight these and the respective dates. Am I correct?

I see many references to a DPA letter, which appears to be a standard letter to send to a bank on the issue of charges. Can anyone tell me where to get a copy?

I don't see anyone dealing with the Halifax. It can't be that good, surely.