Just had a call from my colleague. Still only THL and1i Month Loan have responded. Wonga sent a auto generated email 14 hours after her 1str email re a repayment plan advising they will respond to her email within 24-48 hrs. Advised her to call them to explain her predicament as many have said she will need to complete a I&E. She was informed this must be done by midnight aas payment is due tomorrow. She had offered them £79 pcm. firt attempt they said £314 based on her I&E - riduculous givne she clearly couldn't afford this. After 3 attempt trying to get it to around £79 she got the respons that someone will contact her in the next 3-4 days but they will stop interest and charges. do you think they will forward it onto a DCA so soon? I think I'm as anxious as her as to what her bank account will be like in the morning given sh couldn't totally secure her money in another account.Forgot to mention the bank stated the forms they completed were to cancel the CPAs but this can only be done if the PDL company request the amount she has specified, and we all know they are likely to try varying amounts if their first attempt fails. The info I found on CPAs didn't state they could only be stopped providing the bank were advised of the specific amount that would be collected.

Thanks once again for all your advice. Your support is much appreciated. We've found the info on the FSA website re CPAs so my colleague is taking it to the bank at lunch time. folloiwng the emails she forwarded yesterday, 1 Month Loan have accepted a monthly payment of £50 over 9 months and THL have accepted£30 per month over 6 months although are adding a £35 set up fee and confirm they will not add interest etc if the first installment is paid tomorrow - which hopefully ic will be if the rest of the PDL companies don't attempt to empty the account. CFO have replied stating they don't accept Repayment Plans and the usual info regarding not being able to freez interest or accept less than the minimum payment. they go on to state they are legally obliged to accept token payments to reduce the balance, however please note this will not stop additional interest from being added or prevent collections procedures. they are able to offer a deferral but if this is not an option she can contact their collections dept in 33 days to discuss repayment options. For the token payment they have provided their bank details. - wasn't expecting that!As suggested, another email is going to be sent regarding the CPAs.

Thanks for that advice wesfield. many threads alluded to the bankd being legally obliged to stop cpas however the bank told my colleague catagorically they couldn't!. Will check the site for further info. In the email we put in a sentences "I remove all rights for you to take money from my account. I withdraw your authority to take regular payments from my bank account. " is that sufficent or do you think she should forward another email specifically regarding the cpa.We're in the 11th hour and it's panic stations!

Thanks for your advice Jamie. Emails were forwarded to each PDL company tonight. It's all been rather rushed due to delay in getting to bank and as they are all due on 30th so it's unlikely they will all be set up but at least they have been contacted with an offer. Fingers crossed.

Mixed outcome when my colleague went to the bank. Although trying to appear helpful, basicallyYorkshire Bank would not open her another account, cancel any continuous payment mandate or freeze payments out of the account. They did complete forms to prevent each of the PDLs from taking the exact ammount due, but this doesn't prevent them from taking varying amounts from her account if they wanted (which we all know they will attempt). These were completed on the basis that the companies had been informed of the request to cancel the agreement and enter a repayment plan, which she hasn't done yet as she wants to secure her money before emailing them. The bank kept reiterating that she had entered an agreement with the company and they couldn't couldn't intervene and stop payments (only DDs) as they were only the facilitator! They did however arrange to prevent any more DDs from being added to the account until further notice. Apparently not all DDs are drawn up prior to payments being requested and can actually be set up the same day as payment requested to enable the PDLs to collect money from you unwhittingly. She was also advised that whilst she has a new card with a new number this may not necessarily prevent payment being made.Poor lass is now at her whits end. She has another basic account with Santander which she hasn't used for about 2 years so she is checking whether this is still active so she can possibly arrange to transfer her salary at midnight on Thusday. However, she is panicking none of this will work as she is aware aware Access Fast Money usually debit around then. I don't know what else to suggest but do hope her situation helps someone else to act swiftly in arranging a new bank account and payment of any monies well in advance so they are not left in such a state of anxiety. This brings back awful memories for me and I'm just thankful I've managed to get out of this downward spiral.Fingers crossed it all works out for her. It's a sad state of affairs when you cannot trust a company to only take out the money you have agreed on the repayment plan without having to put all these safeguards in place. I accept they want their money and we entered into agreements knowingly, however we all know they can be very underhanded and devious.

Thanks Westfield. Maybe I was lucky when I set up a new account with my existing bank as they transferred all DDs, my salary and confirmed they would not make any payments from my old account. My colleague is with Yorkshire Bank who appear somewhat uncooperative, however we shall know more tomorrow. Do you think if she makes it clear she doesnt want the two accounts associated and that once her salary and DDs are transferred that she cancels the old account, this will prevent any association between the two accounts. I suppose she will need to get the bank to confirm they will not do this.

Once again thank you Mise Eire for your guidance. Your advice is very much appreciated. I've forwarded your advice to my colleague for tomorrow and the emails are ready for her to send to the various companies once her money is more secure. Last night she was reading threads about Microlend and Minicredit which have really worried her, especially given both companies were very threatening and the situations continued continued for almost 12 months. Although I advised not all PDLs react in such and aggressive manner and I only had a bad experience with PDE, who after 4 month did agree to a repayment plan, she informed she is not as strong as the people who posted and is considering paying the interest + additional funds in an attempt to clear all the debt rather than face the months of constant harrassment. Problem with this is that it could be easy to slip back into the rollover trap when money becomes tight again, but I understand why she would be considering such an option as I didn't really understand some of the legal type responses being suggested.I'll keep you posted.

Thank you Mise Eire.My colleague has an appointment with the bank tomorrow so will tell her to take a letter e continuous payments but to also push for a new account with a different account number and either freeze her old account or transfer her salary to her new account at midnight. The main problem is not setting a new account with a different bank but that it is too late for work to arrange her salary payment into a different account and obviously all the PDLs are due on the same day. Once again advice on this site has been invaluable.

Will getting a new bank card prevent the payments being made as it will have a different number and end date etc My colleague has already asked for this stating she has lost her debit card? She has checked and none of the PDL companies have set up DDs on her account but do have her bank account details. Just read on another thread that you could request the bank cancel continuous payments to companies. Are they likely to do that given the number of PDLs my colleague has? When she spoke with her bank she was given a mini lecture about paying back money owed to companies and unless there was good reason, they wouldn't just stop payment. I thought the bank had to act on your request, after all they are supossed to be working for you!

Thanks for your quick responses. I appreciate your comment about being a good friend but I don't think I am doing anything any one of us wouldn't do having been in a similar situation. I can still remember the overwhelming feeling of worry and feeling totally alone with the problem until I found this site sense of being alone so anything I can do to help her I will.It's too late to get her salary paid into another accountand the added problem is she has a number of DD's due out on 30th/1st for which she needs money in her account. Will getting a new card not stop the PDL companies accessing her money? If not any suggestions as to how she can get her bank to give her a new account? My bank were very accomodating when I said the account had been compromised and they immediately transferred my wage to my new account and the DDs so they couldn't access any of my money.

Please can you provide advice on how I can help a colleague with her Payday loan debt. I too was in debt last year and, with help from this site, managed to set up repayment plans with all of my creditors. However my colleagues situation is slightly different and I'm don't want to provide the wrong advice. Although I have told her about this site, she has limited access to a computer that alll the family use, so I have agreed to contact you on her behalf. We have callculated she owes over £5000 in loans + 1 months interest and has loans with Wonga, CFO, 1month loan, Minicredit, THL, 247 Money Box, Cash Convertors, Microlend, Speedy Loans and Access Money. She also has a loan with Cash Convertors taken out over 7 months and has only made one payment. Like the rest of us she got into the spiral of rolling over loans and taking out loans to pay off the interest on previous loans, to the point now where virtually all her salary is used by interest alone, plus the payment on the Cash Convertor loan.All the loans (or roll over) payments are due next Friday. As most of the loan companies have her bank account details as well as debit card details I advised her to tell her bank that her account had been compromised and request a new account - not mentioning PDLs. Their response was that no one could set up DD with only account details but that they will provide her with a new card is this right? It is too late in the month for work to arrange to pay her salary into another account. Will only having card details changed be enogh to stop payment? I arranged for a new bank account before emailing my creditors with my request for a repayment plan so I was sure they couldn't clear my account out. For my colleague there is not enough time to enable her to do this by Friday. We have devised the emails setting out her offer to each of the PDL companies, but we have not included and I & E (I didn't but many make reference to this now), also I am unsure what she should do regarding Cash Convertors as she has both a PDL with them and a loan. any suggestions? The agreement makes reference to adding daily interest and taking the matter to court.Out of the creditors she has, I have only dealt with Wonga, who were very accomodating but I have been reading horror stories about CFO and Mini credit. I seem to have been lucky regarding harrassing phone calls as other than the initial round of calls from the companies in the first month, the phone calls were only ever made to my mobile and stopped once a repayment plan was agreed. My colleague advised she has given her direct works number out and that a couple of the companuies have her works email address (which is not difficult to deduce given we work for a local counci), but she is worried sick about disciplined if she gets emails and calls to work.Would you suggest trying to arranging a DIY repayment plan or given the extent of the debt whether she should go to CAB or National debline etc?Sorry for the length of the thread but it's better to get as much info in in order for you.Any advice would bemuch appreciated.Thanks

Thanks renegadeimp. I know she has kept a detailed record of the calls she's made and the reason she has been calling was to find out whether the money was going to be sent to her account as she was desperate for cash. Although I have explained that if a PDL is her only option, there are other companies out there that charge far less thant the £39 per £100 that CFO do! Her worry is that CFO willl take the loan amount + interest from her account (which she could not afford if she takes out a loan with another company) and it's too late to stop her next wage being paid into her account. As CFO take the money from the debit card details not by DD she would be powerles to stop this.

Hi. Has anyone had any experience of, what appears to be, appalling customer service from this firm? Despite knowing the problems I have had with PDLs in the past, this has not stopped my colleague requesting a reloan with Capital Finance One. She requested a loan on 2nd May but unfortunately got 1 digit wrong in her bank account details. CFO advise they released the funds on 3rd using the incorrect account number, which suprised me as I would assume they would cross reference the info from the previous months request. After several phone calls she was eventually informed of this error on the 8th but as they had sent the money she would still be liable for the interest payments. However, my colleague was informed the manager was looking into whether the money had bouced back to them and if so they could look into reissuing and my colleague would be contacted later that day with an update. They never called. After phoning several times over the next 2 days she was eventually told the company bank statement would be checked on Friday and she would be called later that day. She called 3 times on Friday, each time being assured the call would come. Again it didn't! My colleague accepts she made the mistake but wants to know where she stands in paying the company the interest for a loan she has never received. She advised the credit agreement was signed on line but the firm has not forwarded her a copy, nor does there seem to be anywhere on the website that you can check your account details and status etc. She remembers a note informing her once she had signed the form that it was legally binding and she couldn't change her mind, but I thought you are entitled to a 7 day period in which to cancel (although 7 days had passed before she was told the reason for the money not being in her account). As I have never had dealings with this company and my problems were about dealing with debts to PDL firms, I am not in a position to give her advice. Could anyone give help please?

Thanks for your advice. It's much appreciated.

Thanks Padja. You're rightI shouldn't ring them as I need to keep proof of any communications. I think I will write again advising that I prefer to keep all communication via letter unless anyone has any other suggestions.