I am reporting the exceptionally poor customer service from play.com which I have received since first attempting to purchase a product from them in time for Christmas. Their latest so-called communication adds insult to injury by suggesting that we fill in some form in order to return a product to them. We have never received the product we ordered on 6/12/2010 and 56 days later, we are still waiting for an adequate explanation and a refund from play.com. They have delayed again and again in dealing with this issue which has caused us considerable inconvenience. It is clear that play.com do not care one little bit about their customer, inconvenience to the customer, loss to the customer, providing inaccurate information about stock/product availability and the dates when product was despatched. I will never use play.com again for any purchase. I am lookign to have the full amount paid refunded immediately and the order cancelled.