Hiya folks, I am having a total nightmare with Currys/The Tech Guys.
I bought a Samsung Plasma online and had it delivered on 16th January 2010, shortly after that I noticed a fault when the TV was displaying 50hz signals it would flicker badly (only in certain scenarios - mainly in darker scenes). Looking online at Avforums.com I noticed that lots of people who had bought this tv had the same fault and Samsung had admitted couldn't be fixed (most folks were getting a refund/exchange at their retailers). So I thought I would contact Currys and they would replace/refund the TV without too much hassle ... well how wrong was I!!
They first took the TV away for repair in April and replaced a mainboard and psu - but that didn't fix it, so they took it away again another 3 times - but surprise, surprise it still had the same fault. Currys then put me on to Samsung and they sent an engineer out - firstly he updated the firmware (no change) and then on the second call out he changed the mainboard again (still no joy). He concluded that it couldn't be fixed and Samsung as much as admitted this when they told me that it was because it was a lower range model (£600) it didn't have the relevant motion compensation, but directed me back to Currys as they would deal with the warranty/refund.
So back to Currys for repairs 5 and 6 - I included the Samsung Engineers report which they mysteriously lost so got another two copies and sent the report out to their Customer Service Department detailing the fault and after 11 days it seems I will just have to wait until the correspondence team get back to me.
So after 9 months and the TV being taken away 6 times by Currys I am no further forward and feel terrible the way Currys have treated me - I have displayed the fault to the Tech Guys and sent dvd's with notes on how to reproduce the fault - but each time it keeps coming back to me claiming to be fixed when nothing has been done.
If Currys do not admit the fault this time and give me a full refund I am going to contact the CEO via email but any advice in the meantime whilst I wait for them to get back to me??
Sorry for the rant folks, but I don't think I have ever been treated so badly in my life.