:evil:I have had an Orange contract for a number of years and upgraded to a Nokia 5230 4 months ago. Due to various faults with the handset - screen freezing, randomly redailing last called number, handset switching off, poor internet access - it was replaced by Orange on 2 occasions. When the faults persisted for the third time I received a different replacement model - the Samsung S5600 - which is quite possibly worse than the Nokia. The Samsung is totally unsuitable for my needs and would appear to be more appropriate for a younger person's usage. I have contacted Orange and they are unwilling to send me a further model or unwilling for me to return the Samsung model and pay towards a phone of higher value and more appropriate quality. They claimed that they are not liable for the handset as part of the contract and stated that I would only be able to upgrade if I paid the remainder of the contract - £402. Has anyone had any similar experiences with Orange and know of any ways that this can be resolved? Many thanks Vicki