Hi there desperate 007 and desparatetoo. You are not alone! We too have found ourselves in the position of terminating a contract outside of the 7 days and been served with a breach of contract having been led to believe by a salesman that there were no implications to cancellation. It was always a close call for us to have the installation of new wooden patio doors (especially at the prices Anglian charge) but as they were hardwood doors guaranteed for 10 years we thought we'd stick with it. However what tipped us into cancelling was to find out out some 3 weeks afterwards that the hardwood doors we thought we had ordered were in fact softwood and as we had been led to believe that cancelling wasn't an issue, we decided to postpone our decision to have any work done until next summer whilst we properly evaluated the implications of the different materials and cost implications. Now having been given the option by their regional sales manager of reinstating our order, I have subsequently found out that this may have been a case of mis-selling, and something I now need to investigate further as that may be a legitimate reason for withdrawing from a contract. I need to get proper advice on this and will post any updates however if there are any aspects of your circumstances that are similar I urge you to consider this as well. It'd be great to find out how far Anglian pursue their breach of contract claims and if anyone has challenged them and ended up in court. It could all be threat and bluster to intimidate people into paying up the 25% as I wonder if it's even worth their while pursuing these claims bearing in mind their legal costs. However I wouldn't be surprised if they did pursue merely out of principal, as to show weakness would only encourage others to cancel as well. Anybody have any good links to worst case scenarios as I can't find any yet? Also consider this folks. Go and get yourselves some alternative quotes from your local suppliers who don't have reams of propaganda to publish or an army of sales staff cold calling in the desperate need to 'feed the beast'. I've been quoted less than half the price for better kit. Even if I pay off the monster, I'll have saved a £1000! Now that's money that certainly wouldn't have been going into the manufacture of those doors but merely to keep their infrastructure ticking over. Good luck comrades. Don't let them get you down!