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About silver_manatee

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  1. I think that is the wisest step. Before I send it back I will list the faults and ask them what action they will take to remedy each fault. Then if it is returned to me and the faults continue I have concrete reasons for rejection having given them the opportunity to repair before refund.
  2. Thanks for your reply. I've found a courier for £30 so that's only a minor issue. It's more about what the retailer can realistically do to improve the chair if I send it back, if they're not willing to replace substandard materials. I'm worried they'll just tidy it up by cutting off a few threads so visually it seems fine then sending it back to me. When the problems reoccur as they are ever likely to if that's all that is done then it becomes a farce to send it back to them at the cost of another £30 only for them to presumably do the same and send it back ad infinitum until the warranty run
  3. I bought an arm chair in December 2014 which due to supplier delays arrived in Feb 15 but we didn't start using it in the nursery till baby arrived in June 15. Just prior to using it we discovered the wrong bolts had been sent for the feet so had to get that sorted. Fast forward 4 months and the fabric and seat are showing big signs of wear and tear and I have only used it lightly because baby is still in our room. The seat foam is all dented/compressed and the fabric is pulling threads out both at the seams and on the footstool in the middle of the material. It's clear to me substa
  4. Well it's run by 3 brothers and the letter referred to the screen leaving their factory. I filled in the blanks for myself.
  5. Yep tried that last autumn and received a reply months later from their personal liability insurers rejecting liability. It's a small family run company so hoped I'd have some luck.
  6. Still in a dispute and getting no where annoyingly!! Manufacturer claims it can't have been faulty when it left them or it would have broken sooner. Interesting to hear Trading Standards say it can't be fitting if it's lasted that long. Who's right?? Trying to get somewhere with the retailer now without luck. I've given them weeks since the last correspondence so will be calling Trading standards on Tuesday I think.
  7. The photos were taken while the cuts were still bleeding so whilst not digitally dated they are fresh photos. You can also see blood in the bath with the shattered glass and a footprint shaped hole. The pictures show the injuries in an accurate light. Lots of superficial ones on my legs and feet, deeper ones on my hand. I did write to them both, with a cc'd to other party at the bottom with those requests (although I thought I'd start at £1000 and negotiate down ) That's when the manufacturer wrote to me without prejudice and offered the screen. Before that they said they wer
  8. Thanks for your advice slick. I guess it is difficult to say how long a shower screen should last but should it explode within 4 years? I can't think of anything I/we did to cause it so I'm concerned if the manufacturer doesn't investigate the blame will lie with me and nothing is learnt from this event. It did have the rubber seal keeping it away from the bath top. The good news is I took photos of my injuries before I mopped them up and I did send 3 of those photos, along with 3 of the screen shattered to the manufacturer and the retailer. One last time so I can put this to bed
  9. Hi slick. The bath is plasticky so I presume acrylic out of those two choices. There was a plastic windscreen wiper type thing that came with the screen which was touching the bath. Yes it probably was may rather than definitely have a claim. By 'shot themselves in the foot' I meant all I wanted in the beginning was a new shower screen so if they'd offered me that to start with I wouldn't have taken legal advice and realised they could be liable for more such as replacing the damaged bath and my cuts. It was made without prejudice as a gesture of goodwill. However my concern is that if
  10. Just reading through other posts and this happened to me too! On August bank holiday. I was in the shower at the time but didn't touch it. My bath has deep cuts in it too so I agree the glass would be able to cause it. This is my story if you're interested http://www.consumeractiongroup.co.uk/forum/showthread.php?403587-Shower-screen-exploded-unsatisfactory-resolution
  11. on August bank holiday Monday my shower screen exploded. Whilst having a shower it genuinely spontaneously combusted. At no point during the shower had I touched it. I'm covered in little cuts and my bathroom literally looks like a bomb site (literally not just literally) We spent most of bank holiday clearing it up and I called both the manufacturer and the retailer when they opened on the Tuesday. Manufacturer tells me to call the retailer (fair enough Sale of Goods Act etc) but I wanted to know if it had happened before. Receptionist when I mentioned what I was c
  12. They did finally get back to me agreeing to 1) reskim but not repaint - why only agree to reskim when the need to repaint is caused by the same damp issue the reskimming is?? 2) They've agreed to extend the wall to our property boundary but not rebuild. I've taken advice and apparently our wall is showing signs of "spalling" which means excessive flaking due to the bricks not being suitable for the purpose (holding back a bank of soil i.e. our garden so they've deteriorated due to too much moisture for the type of brick used). So I can't see why they're not agreeing that it was incorre
  13. Cheers for that email address. I will be using it shortly! I did inspect a few times but to be honest sand coloured scratches on light laminate when the dust is very thick and still falling makes things a bit difficult to make out on first inspection. However, they haven't come round to fix the other things which they've known about for 4 months so a couple of weeks to report the scratches feels like a drop in the ocean. Appreciate the advice to go to the top.
  14. I'll try and make this brief whilst covering all the key points. Conservatory was built in 2005 whilst previous owners owned our house. We moved in in 2007 and from 2009 onwards there has been damp rising up the walls all over 3 of the 4 walls (all brick walls sparing only the patio door "wall" attached to the house). It's steadily been getting worse to the point where we got round to calling Anglian in April 2012. They asked us to pay £49 to transfer the guarantee from the previous owners' name to ours. So far so good. The initial site visit by, let's call him "Derek" (not his r
  15. Glad to hear it would be a hassle for them over such a petty thing! I've continued to park there and continued to leave the note so we'll see if anyone takes it and reads it. Perhaps they were just having a bad day... Thanks dw190 for the advice about dummy camera domes. I've bookmarked one and may well consider it even if this doesn't come to anything as it looks a remarkably realistic fake!
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