Hi, I just found this site and thought it may be useful as I am considering buying an extended warranty for a new Indesit washing machine. I'm sorry you've had such problems getting someone out but you've helped me make my decision NOT to take out a warranty. As for the people who have nothing better to do with their time than comment on your punctuation I can only feel sorry for them. How sad they are. You may get better help from the Consumer Action Group site. Good luck.