I agree and its been two days since I complained for them to come up with this.....

I received this email today. Dear customer: Thank you for contacting our Customer Service centre so that they could assist you. As you requested, your Shopper Discounts & Rewards membership has been cancelled and refunds of the three most recent monthly membership charges have been issued. These refund should appear in your account as credits within the next 10 working days depending upon how frequently your credit/debit card issuer posts transactions. You will not be billed again. Please be assured that we are taking your request for a full refund very seriously. However, it is required that you complete the additional refund request form available by clicking here and returning it to us by posting the form to Shopper Discounts & Rewards, P.O. Box 459, Sevenoaks, Kent, TN13 9HN within 30 days of receiving this email. Alternatively, you can fax the completed form to 01732 461 560. We will review your request immediately and an email with the status of your request will be sent to you. I'd like to take this opportunity to provide you with information on how you joined the Shopper Discounts & Rewards programme. Our records show that on 5 October 2010 after completing a transaction on http://www.nationalexpress.com, you would have seen a banner on the National Express confirmation page which read, "Your purchase is complete. Click here to claim your £10 cash back incentive on your next purchase". By clicking on this banner, you would have been taken to the Shopper Discounts & Rewards offer page. On this page, you were offered the opportunity to join Shopper Discounts & Rewards, which was free for the next 30 days, and you were also offered a £15 cash back voucher towards your next purchase/booking at National Express which you accepted. You agreed to the membership by entering your name, address, credit/debit card information, your email address twice and a personalised password twice and then clicking on the "YES" button on the page. Immediately to the right of the "YES" button the "Offer and Billing Details" that relate to the offer were displayed. The Offer and Billing Details explained that you would be billed to the credit/debit card you had just provided. Immediately above the boxes where you entered your password was the statement: "By entering my password as my electronic signature and clicking "YES", I have read and agree to the Terms Of Service and the Offer and Billing Details and authorise Shopper Discounts & Rewards to use my name, address and credit or debit card information that I provided for billing and benefit processing after my 30 day free trial." Thus by accepting the offer, you agreed that the Shopper Discounts & Rewards programme membership would be billed to the card you had just provided. I've attached a copy of this page for your review. Immediately after clicking the "YES" button, a confirmation page would have appeared welcoming you to the programme. This page welcomed you to Shopper Discounts & Rewards and explained the terms and benefits of the programme.. Shortly after joining, you were sent an email welcoming you again to Shopper Discounts & Rewards and explaining how to access your membership. We sent you eleven more emails from 5 October 2010 through 1 June, 2011 with details of your membership and the programme benefits. I’d like to thank you for trying Shopper Discounts & Rewards and I’m sorry you no longer wish to remain a member. I hope that you feel this matter has been dealt with to your full satisfaction. Please don’t hesitate to contact me should you have further queries. Alternatively, you contact the Shopper Discounts & Rewards Customer Service Centre on 0800 731 9935 or via email at [email protected]. Our hours of operation are Monday-Friday 8am-8pm and Saturday 9am-4pm. Regards, Mary Shopper Discounts & Rewards

Hi thanks for your reply Ive filled in no such direct debit. I booked some tickets to see my daughter in Manchester through National Express and there was something about a £15 discount thing. I phoned them today and asked how did they get my bank account details and they were vague about it. But I do know there are at lots of people this has happened to. And even in the US they had action against them for doing this. Shopper discount said they will refund 3 months but they will only CONSIDER the other months that they took my money...so no direct debit. Just my debit card details passed on by National Express by all accounts The email to my phone call. This notice confirms that your Membership in Shopper Discounts & Rewards has been cancelled as of 08/06/2011. Your cancel confirmation number is: 31714710. We have issued a refund of your Membership fee. This refund will appear as a credit to your account within the next 10 working days. Please let us know if your request was resolved to your satisfaction. All responses submitted will go to our Customer Service Director for review because your feedback is important to us. And Dear As you requested during a recent contact with our customer service team on 08/06/2011, your membership with Shopper Discounts & Rewards was cancelled and you were provided a refund of your last 3 charges. It is our understanding that you have asked for an additional refund. If you would still like to seek an additional refund we request that you complete the claim form available on our website. Please print out a copy, complete all details and either fax or post it to us : Shopper Discounts & Rewards, PO Box 450, Sevenoaks, TN13 9HN. Fax: 01732 461560 To assist you in completing your claim form, your cancellation reference number is: 31714710 On receipt of your completed refund request form we will consider your claim and will respond to your refund request by email. If you need any further assistance, please contact our Customer Contact Centre on our free phone number: 0800 731 9935 or by email at [email protected] and we will be happy to help you.

I dont know where to post this thread but has anyone on here had £10 a month from their bank accounts taken by this company? Mine started after I booked with National Express. I have had £80 taken from my bank account. Ok ive been a bit lax and I should have checked my bank account statements.... National Express passed my debit card details onto this company.

I agree flumps and from now on Im going to be ultra careful in the future. I guess they can also tell aspects of your personality by what you post...

Leemak its a bit different when the person claims to be an alcoholic in recovery but they are unable to work, is claiming benefits and owns property in Turkey that they are living in every so often flying over there on the benefit money. I think its called benefit tourism.

And this................. In this age of social networking peoples social history and contacts can easily be accessed and read. The DWP Department of Work and Pensions has been using facebook and other social networking sites to spy on and prosecute benefit claimants. BENEFITS bosses are using Facebook to catch fraudsters. Investigators are scouring the profile pages of people getting housing and council tax benefits to check they are telling the truth about their family situations.

http://www.dailymail.co.uk/news/article-1303826/Facebook-catches-single-mum-benefits-cheat-revealing-married. I know this is old news but DWP West Midlands Fraud Manager, Mark Pickering said: 'If you commit benefit theft, don't expect to get away with it. Our investigators are equipped with a wide range of powers and techniques to track you down. 'We are catching more and more of those who steal money intended for vulnerable people, and when we track them down they face heavy penalties.' I wonder what made them go on this woman's facebook in the first place?

I agree on that one and FB is just a voluntary information database......I must admit Im on it most days but I just post daft quotes and comment on other peoples pics and vids and thats it! I dont put info on there about what Im doing...but then Ive not nothing to hide!

hahaha.....someone said to me that facebook was a spy for the CIA and FBI collecting data on people so they dont have to! When you think about it we are really quite DUMB to put all our information out there for FB and other orgs that can get into it and get the low down on your life.

Yes Ive got a friend on my FB who is claiming unfit for work because of alcoholism but is on holiday at he moment in her property in Turkey. This did cross my mind. Lets face it if they look at you they going to look at your friends too....that goes without saying.

Its always best to beware. I have nothing to hide. There is only me on my facebook. I have my photos set to only me. But as you say the fraud techies can get in your underwear if they have to.......why facebook why not myspace or other social sites? I guess the answer is its the most popular....its a wonder they didnt ask me if I was in any dating sites LOL I noticed that the guy withheld my signing sheet until I answered the digital survey. Then I said to him after doing all my stuff dont I have to sign something? Because it looked like I was going to be leaving without giving my signature so he said yes you can sign after youve done this...(the survey). Just make sure your facebook is clean and cant be used for anything by them for fraud or whatever it is they do with it. Ive deleted loads of stuff off mine anyway.

Facebook Twitter NHS Direct Online shopping Online banking DWP site Do you have a PC How many times a week do you use it Do you have internet What are you wearing? Can I have your phone number? Cant think of anything else ha ha!

Yes they did ask about twitter but in their opinion thought twitter was crap! I said I have a twitter account but hardly look at it...but yes be careful what you put on you FB. Oh and asked if I used the NHS direct site.

HA HA HA! Well they wouldnt get into it anyway - would they?

Went to sign on today and got asked to take part in a digital survey they were doing and one of the questions was did I have a facebook? Why do the DWP want to know if I have a facebook? Ok they asked questions like do you do online banking, online shopping, etc etc....sorry but after the treatment Ive had from this place what's their game now? Is this a another method of spying? Not that Ive got anything to hide. I just thought it was weird.

Well said JSA12

I had no idea you actually worked for the job centre flumps76. I have to say the people bashing Im doing are only the ones in this particularly bad job centre that I felt forced to leave and sign on somewhere else and I also have to say the the people in my new job centre are nice people and do genuinely try to help you and give you respect. I did have one Advisor say to me on the quiet in the old job centre ''Im not like these other people'' but sorry I was suspicious of her. Smiling assassin. This particular job centre has got a terrible reputation in the area and there are so many complaints going around. Other job centres that people run to are busy trying to sort out the problems caused by this vicious place on their new clients. They pick on who they think are weak and vulnerable. They dont pick on the guys that say to them if you stop my benefits I will come in here and smash your face in with a iron bar or be waiting out side for you to break your legs when you finish work.

Yes Flump 76 I got on a 6 month course with a well known advisory agency and am being trained to be a vol telephone Assessor through this site. Although the job centre know Im on this course they are still rumbling about sending me on this work programme thing....this is unfair since I am doing this course and I am observing and working to improve my job prospects...

Spot on there JSA12 the job centres have become sanction centres run by nasty bits of work afraid that one day if they dont sanction you or do the allotted 4 sanctions a week target they will find themselves sitting on the same side as you one day. You have to ask yourself what kind of mentality would want to work in an ethos like that? Yes I would like a job but no way, I have too much of a conscience. Its a wonder they havent tried that one to sanction someone. Offered them a job in the job centre and then when they didnt apply for it they got sanctioned to catch someone out that they haven't yet caught.... Im doing a course for a well known advisory agency and will probably be volunteering there once the course is completed. They pointed out that we have to be prepared for very sad cases and develop a thick skin. So if in this line of work of advisory there will be people you cant help for one reason or another and it could be upsetting then those people in the job centres must have nose death or bullying traits in their personalities.

Thanks watchinvestigate.....your good wishes are appreciated

I didnt mean literally linked to the HRT decision. I meant linked in as opposed to being vindictive. This JC has got to be the most vindictive in the country its well known in the area by many who have had dealings. I would not put anything past them regardless of the timescale.

Nope not in my area. YET!

Unfortunately but we get time limits imposed on us. Call me paranoid and ok Im not the only file in their desk but I wouldnt be surprised if they were hanging on to see the outcome of my habitual residency Tribunal...although unconnected. I believe Ive been treated badly over the months I was there because I dared to take them to Tribunal. This particular branch of job centre has just wasted the Tribunals time by not providing the correct documents for the HRT hearing on Friday. Theyve been told to go away and GET the correct documentation and the hearing has been adjourned. Ive been waiting over 8 months for this hearing and despite several requests they still turned up at the courts with the wrong documentation. The arrogance of these people never ceases to amaze me even in the face of authority.

Further update on the sanction story. I was sent a form by the DWP with my appeal and they asked me once again to produce my job log from way back in October. I wrote to the DM that I no longer had this job log as I had moved out of the hostel I was occupying 3 weeks later and it was destroyed in the process and I think it unreasonable for them to expect me to have this log 5 months later as I did not know I was going to appeal this decision until the beginning of April. I got the forms and the request on the 7th April giving me one month to reply. I sent a letter back with the forms dated 27th April stating I dont have this job log. Its now 3 weeks since they got the letter and the DM has still not made a decision on my appeal. Is there a time limit? I did say I was prepared to go to Tribunal on this issue in the letter as my new job centre told me they would not sanction someone on the basis of a forgotten job log and would have taken my circumstances into account on that day.