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Raine82

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  1. Fortunately, we checked the values of the car and have ended up with an offer that we are willing to accept. Aviva told my other half that he wouldn't get a courtesy car and forwarded him on to Enterprise as apparently in certain circumstances they are willing to hire cars out and bill the other party. We bypassed this as he is unable to drive due to his injuries anyway, so it would not be used and just taking up space, time and cost for nothing. This seems odd to me as twice I've made non fault claims and have always been given a like for like car automatically within 24hrs of being off the road, whilst mine was being repaired/assessed. So does it purely come down to 'you get what you pay for' rather than 'fully comprehensive' having the same meaning across the board?
  2. Oh and we've just called the 8am-8pm number on the website only to find that they're closed. Spoke to 'John' on the chat facility who's given us another number...that one is closed too Helpful
  3. I am writing this on behalf of my other half who is currently laid up and immobile due to a non fault accident. He was stationary on the fast lane of the motorway on Monday when another motorist drove into the back of him at 55-65mph (according to police and auto repair examiners). The other driver admitted fault straight away to my other half, the police and to his insurance company. My other half was then taken to hospital from the scene of the accident by ambulance on a spinal board due to pain in his leg, back and neck. He is the only driver named on his insurance policy. I tried to contact Aviva in order to inform them and to get the car recovered, they weren't interested in talking to me or the fact that he had been involved in an accident and been taken to hospital. By the time I'd been able to talk to someone from Aviva the highways agency had recovered his vehicle themselves and so Aviva just told me that my other half must contact them. The following morning, once released from hospital, my other half phoned Aviva. They asked what had happened and where the car was, and said that they would arrange for the car to be collected and taken to be assessed. My other half then had a call from the repairer to ask when he would be taking the car to them! A car that we told Aviva was NOT drivable and even if it was my other half unable to drive it due to injuries sustained in the accident! Today is Friday, WE HAVE HEARD NOTHING FROM AVIVA SINCE TUES AM! No letters, phonecalls, emails etc etc. Aviva never asked if anyone involved in the collision were injured when boths parties were taken into hospital by ambulance. We have had to call the assessor only to find that the car has been deemed a total loss and is beyond all repair. We have then had a call from the valuer to negotiate a price for the vehicle. WHAT IS THE POINT OF THE 'FULLY COMPREHENSIVE' cover offered by aviva? He is unable to work, is not getting wages while he is off. I am having to take care of him during his recovery. He's left with no car (not that he can drive). And Aviva don't seem to care less. I have had experience of an accident similar to this in the past and my experience with my insurer AA was FAR superior, with me not having to do a thing, as well as being informed on what was going on every step of the way via telephone AND letter. Why are Aviva unable to do this?
  4. Hi, I do realise that this thread goes back some years but I am a little stuck as to what to do in regards to my recent request for my medical records held at my local hospital. I requested ALL notes in Nov 2010 inc test results, scans, admissions (everything) held by them from 01 January 2006 to present. As I knew that included in my records would be CT, X-Ray & MRI scans I sent off a cheque for the maximum fee, £50. Sure enough in mid December (earlier than I anticipated) a padded envelope arrived through my door, but what a disappointment! Yes I did receive a CD with my CT, X-Rays & MRI scans included and aprox 10 pages of notes. Not even the half of it! No test results at all and no notes from ANY consultants (I have been under 3 in the period 2006-2010) not a mention that I had ever even seen any consultants, no test results at all (no mention of ANY blood tests taken or their results-I have had numerous blood tests taken and some showing abnormalities) , no mention of being admitted to medical emergency ward (this has occurred twice), no mention of abnormal ECG's, EEG's, Echocardiogram, and strangely 2 pages of notes relating to my first pregnancy scan but no other mention of my pregnancy and no labour notes (unfortunately the labour was not straight forward). On my visit to the hospital on xmas eve (for yet another MRI) I managed to get a contact number for their records bureau (I was told I could not see anyone), there is no answer on the number and so I sent them an e-mail on the 24th. I have yet to even receive an acknowledgement of this email requesting the 'missing' records. This has got me thinking, if they are keeping these records on the grounds that they could cause 'distress' (really can't see why they would do this) would they have stated so in their letter enclosed with the records that were actually sent to me? I believe I have been short changed as the records which I have received are not worth the £50 I sent. The question is what do I do next? Is it worth a visit to PALS? How long should I wait? The 40 days since I put my request in has passed, but is this no longer relevant as I have received some notes from them? I am fed up with being let down by the NHS! Any suggestions will be gratefully received
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