I guess both are owned by one company only. You should keep an eye on them when they get back to business.

Fake items are expected to received when you purchased on ebay. If its clothes, accessories or books, you can easily identify the real ones but for some items they can be replicated.

Have you tried their live support system? I have no negative issue about my hosting on hostpapa. They quickly answer my call twice.

If £400 is not big deal to you then better pay it. From your explanation, its really obvious that they ignore you despite the many calls. If you apply for a payday loan online make sure to read a few details about the company. Payday loans are the top fraudulent businesses currently operating online so we should always be careful.