no, it ended up in MMF and FOB complaint dept and they reply was:
We understand your concern to be that you feel CFO Lending did not carry out sufficient checks and were irresponsible in approving your loans.
Prior to any loan being issued, CFO Lending required potential customers to provide the following data at point of application; employment status & job title, income, household & financial expenditure and tenure. This information was inputted via an online form. Based on this information, we are comfortable that affordability was sought by CFO Lending.
Upon purchase of these accounts, MMF took the decision to remove all interest and charges and reduce the balance to principal amount only. This means that we are only asking you to repay the original amount which you borrowed.
Having reviewed your complaint and based on the information detailed above we can advise that your complaint has been rejected.
We would like to think the action taken and the decision made will be to your satisfaction. However, this is our Final Response; if you remain unhappy with our reply we are enclosing a leaflet about the Financial Ombudsman Service. You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months from the date of this letter.
If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
If you would like a copy of this response by post including the leaflet please let me know by return email.
Customer Relations Officer
Motormile Finance UK Ltd (MMF)
Here was reply from FOB
The FCA did indeed instruct Cfo Lending to refund some of their customers for unfair practices and the redress offered included some of their customers’ outstanding balances being written off.
Cfo Lending needed to contact all the affected customers by March 2017, unfortunately if you haven’t been contacted by them by now it would suggest that you aren’t one of the customers affected by these unfair practices. However, I can see on the link you provided that it states that if you believe you were affected by any of the issues in the link and may be entitled to redress, you should contact them on 0203 583 6303.
We can contact the administrator on your behalf and ask them to look into your complaint. But unfortunately we won’t be able to help further.
I hope this information helps, but if you have any further questions please let us know.
*Financial Ombudsman Service, Exchange Tower, London, E14 9SR