Well regardless of what says in any contract or T&C's you can't break the law which is what they are doing by refusing to accept or discuss any form of payment plan as stated in the Consumer Credit Act

I'm 100% certain that they have broken the Consumer Credit Act and ignored all of my correspondence, I would assume the same applies to you.

Thanks for the reply, I've cancelled the card I used and moved my main banking to a different account to ensure they don't get a penny. I hope they pass it on to a debt collection company as they usually pay a lot less than the value of the debt and as such tend to accept much lower settlement. I'm quite fortunate that I tend to have a very methodical approach to checking various regulations and have become somewhat adept at complaining over the years, I do worry for people who panic or give in to their unlawful harassment and something needs to be done, yet despite copying the OFT in on email where I explain to Minicredit what aspects of the CCA they have broken the OFT have done nothing.

Hi All, similar story here I'm afraid. Took a loan out with them in September this year, got given notice of termination of employment about 2 weeks later. I contacted them (as I had done with the other payday loans I had - more fool me!) to explain my circumstances and try to arrange a payment schedule. I tried to find a genuine email address/contact name but couldn't so ended up using their info@ email address. The original loan was for £500 and the balance is up to circa £1,000 at the time of speaking due to ridiculous charges. I spent a good amount of time reading up on the consumer credit act, and referred them to the fact that under that Act they had legal undertakings to accept a payment plan (within reason) and weren't able to demand payment in full if the consumer wasn't able to pay them. I have started receiving standard voicemails again, the most recent one today about legal action. As it stands I am refusing to pay them a penny until there is a payment plan in place in writing (I have done all of my communication via email and have all the emails), every time I try to set-up a payment plan they refuse and demand payment in full. In all honesty I'd quite like them to take me to court so I can bring a host of evidence around how I have made best endeavours to come to an arrangement, yet have been refused at every term. Having dealt with a few pay day companies, for my sins, I cannot believe how bad (and blatantly flaunt the law) this mob are. I've regularly copied the OFT complains email in on my emails (I have found this usually gets companies to take notice) but even this hasn't worked with Minicredit, despite quoting sections of the Consumer Credit Act under the OFT guidelines. I'm expecting a small windfall early next year so I will offer to pay the original amount (possibly plus a small amount of interest), yet it worries me that these people are allowed to prey on the most vulnerable in society. I'm quite fortunate that my situation is that I do have good earnings and this spiral of payday loans was caused by my own stupidity. I've been on payment plans with about 7, which is now down to 4 and the aim is to get them all cleared as soon as I can afford. For anyone reading this as a newcomer to the lovely world of pay day loans I would advise to avoid them unless you have absolutely no other recourse, and even then try to borrow as small an amount as possible and repay it as soon as possible. Borrowing larger sums is simply not practical due to the interest levied on these loans and leaves you in a spiral where monthly income has to be supplemented on a regular basis by further loans. If you must use a pay day lender, AVOID MINICREDIT LIKE THE PLAGUE. In terms of the specifics on this thread, I'd urge anyone else with similar issues with Minicredit to come forward and lets get together and go to the OFT with our recurring illegal situations.